Link Mechanical Services, Inc.
Walnut, New Britain, CT

Link Mechanical Services, Inc. Reviews

4.3 stars based on 94 reviews

Featured Comments:

• G

  Greg Hanlon

  5.0

  We are very pleased with the service from Link Mechanical. Link installed a new, high efficiency HVAC system. The installation team was very professional and were happy to answer our questions during the installation. The system is amazing and has cut our AC bill in half from the same time last year. We have a maintenance contract set up with Link. The price is very reasonable and we have piece of mind that the Team at Link Mechanical will be here to help in an emergency, and also keep our systems functioning properly and safely. I highly recommend Link Mechanical and will continue to call on them for future upgrades.

• E

  Eveline Schaffer

  1.0

  Not recommended for large and complex jobs. Link acts as if it's not worth their time nor within their expertise. We used Link for over 10 years at both our previous home and a new home that required a lot of mechanical updates. Link quoted us for a large HVAC job after touring the site with their manager and the owner. We signed a contract and worked with them to obtain a loan and gave them a 50% deposit. After multiple visits on their end and months after signing the contract, they realized they forgot to include the costs for an electrician and informed us that we can either cancel the contract or pay for the additional cost that they estimate would cost in the thousands. Link readily admitted that they made a mistake and the error was on their end. They would not place a cap on what the electrical work could cost us. We attempted to speak to the owner multiple times. Left messages and asked the manager to have the owner call us to discuss. No response. We received notification that they canceled the contract without our acceptance. From start to end, we lost over 3 months where we could have worked with another vendor. While they attempted to pacify our inconvenience for the interest that we incurred on taking out a loan and the hit we took to our credit rating, our experience working with Link was terrible. This was unexpected and disappointing especially since we were part of their Comfort Club. Shame.

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  Response from the owner

  Eveline, I am sorry we were unable to meet your expectations. My team did their best to work with you. We offered to do any of the additional electrical work at cost. However, you refused to move forward, so we refunded 100% of your deposit, PLUS an additional $500.00 for the inconvenience we may have caused you. Sincerely Chris Link

• J

  James Boileau

  5.0

  Link mechanical did an excellent job on the installation of my ductless system. Vic and his team were very organized and efficient with the work. Attention to detail and being very safety conscious in regard to the current virus situation. Henry at the planning dept was very helpful with coordinating the project. I’m not a very tech savvy person so he helped me along the way keeping things in order. Joanne set up the scheduling and was really helpful, polite and professional during our contact. Overall, I am very pleased with the whole experience and will def recommend Link to anyone who is interested in upgrading their systems. Thanks again. Everyone stay well and be safe. Resp Jim Boileau

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