Lighten Up Plumbing, Heating, Cooling and Electric
Garden, Windsor, CO

Lighten Up Plumbing, Heating, Cooling and Electric Reviews

4.7 stars based on 855 reviews

Featured Comments:

• S

  Steve and Renee Carlson

  1.0

  As I explained to the customer service person yesterday who called, my intention here to is to provide a fair, polite, honest assessment of my experience with Lighten Up. I hired them to perform a kitchen drain clean-out for my rental property; after explaining the urgency and that I needed someone who could address the issue quickly, they committed to a 12-4pm window on a Friday which would mean a 24-28hr period where my tenant would not have use of the kitchen plumbing...a bit longer than I had hoped for, but I deemed this acceptable and it would allow me to try a new service provider. I then received a call in the middle of the Friday arrival window (2:15pm) and the customer service person told me their technician slated to do the job was being held up on a project that was taking more time than anticipated. Okay, I thought, they are probably going to tell me they will arrive after the stated 4pm timeframe, possibly designate a different technician, etc. However I was told that they won't be able to fit me in at all today, and I'd have to wait until the following Monday. This was unacceptable to me, as I can't have my tenant go another 72 hours without plumbing. I explained that the reason I hired Lighten Up was because they committed to servicing the problem on Friday. The customer service person apologized and said there is nothing she could do. I then asked her what creative solution can we come up with: perhaps a different technician could come after their current job? No. Perhaps any technician could come after hours or on the weekend? No. Could you at least ask your technicians if they would be willing to take on this urgent job (with a job scope of less than one hour)? No. Could I pay one of your technicians a premium to come after 5pm? No. She stated they don't offer 24 hour service, to which I replied I wasn't asking for 24 hour service; I was looking for some creative solution to get the job done before Monday since they are the ones that committed to Friday and have missed the appointed time. Exasperated, I explained all I have left is to find another provider and to leave a poor review based on my experience. I asked if her management/ownership might want to get involved and possibly come up with something to help a new customer, who also has other properties that often require plumbing/HVAC services...but the only answer I could ever get from her is No. I understand that projects can be unpredictable and schedules change; I have no problem with that. But I do have a problem when the face of a company is completely unwilling to take steps to recover from a scheduling problem, can't think outside the box, won't involve their management, etc. to try to help a new (and potentially returning) customer. I gave her multiple opportunities work together but she was just unwilling. I can't say whether this is an individual issue, or more reflective of how this company operates in general and that the customer service person was just doing what she's been told to do. Now pressed for time since I received such a late notice that they would fail arrive as promised, I scrambled to find another service provider. I am happy to note that Drain Doctors were super accommodating, arrived on time and took care of the problem very quickly -- meeting my initial Friday afternoon requirement. My recommendation is to call Drain Doctors instead of Lighten Up.

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  Response from the owner

  I’m sorry for your frustration. We want all of our customers to have great experiences and I know our service manager would want to talk with you and hear more about your experience. Please provide the best number to contact you so a manager can discuss this with you.

• B

  Brian Fort

  5.0

  Top notch & professional. Highly recommend! Had a follow up after I had an issue on 1st visit. This company response was immediate & concerning of my issues. Handled this brilliantly & compassionately. Best service I have had in any category of home maintenance of my home ownership in Northern Colorado to date since I moved here in 1988! Bravo & relieved.

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  Response from the owner

  Thank you for taking the time to let us know about your experience with Lighten Up. We're pleased to hear that our technician was professional and Top Notch. We take pride in the quality of the technicians we send to service your home, so thanks for telling us he did a good job. We're always here when you need us again.

• J

  Janice Lynch

  5.0

  Kyle and Ben arrived promptly at scheduled time. Kyle was knowledgeable regarding previous wiring repair done by LightenUp and asked several questions to get information for the current issue. Once the problem was identified, he offered information as to the possible cause and options to correct it. Repair was timely. Both technicians were pleasant, engaging and knowledgeable in resolving the problem. A good experience. Only negative was small area of debris left on floor in hall that wasn’t swept up.

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