Liberty Air
Meadowlake, Kempner, TX

Liberty Air Reviews

3.6 stars based on 11 reviews

Featured Comments:

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  THOMAS SMITH

  5.0

  I had an HVAC emergency so I called Liberty AIr. They responded promptly and with much courtesy even though it was a holiday weekend and late in the day. The woman working in the office followed up with me over the holiday weekend to make sure everything was working properly. I highly recommend Liberty Air.

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  Response from the owner

  Thank you Mr. Smith I’m so glad we were able to help!

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  howard cropp

  5.0

  This company was absolutely great. They were very compassionate and courteous the whole way through. My warranty company is not the fastest but these guys stayed on top of them. Their tech was one of the most informative ones I know and throughly inspected what two other guys messed up and failed to fix. I felt like these guys treated me like family and I will definitely recommend them.

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  Response from the owner

  Thank you so much Mr. Cropp! It was a pleasure doing business with you. Call us anytime

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  Tina Hutchinson

  1.0

  I’m conflicted as the tech wasn’t bad. The Tech that came out was super nice and very quick. Knew the problem and was able to correct it. However, the lady that works the office has a very bad attitude. It’s sad to see that customer service no longer exists. I realize it’s a busy time for business like this during this time of year but it’s no excuse. The call was put into my property management Monday. Tuesday morning i was instructed to call Liberty Air for an appointment. When i called the lady there said Their Internet was down and she said that she knew the appoint wasn’t that day but the next day. She couldn’t access the time and said my property management was told and they should have told me. My property management was not told a timing at all. She said she would call me right back with the appointment time. I never received a call. I made arrangements for the next day still unaware of the time. Once I finally got a hold of that lady she was rude. Denied ever telling me my appointment was Wednesday (SHE DID) began to tell me it was Thursday. She had a terrible attitude and said if I wanted I could go find someone else. LADY, IF IT WAS MY WARRANTY AND RESPONSIBILITY I WOULD HAVE!!!! It was like speaking with a defiant toddler. She did say they had a medical emergency. Which I can respect but the business doesn’t stop. Be professional and have someone step in and help you. Communicate with tour customers! YOU yourself hand the job off to someone else if you need to. Then they refused to get my key. They told my Property management this about a hour before they showed up. I just started a new job and am in the middle of training. I had to leave and rush home from temple so I could have AC fixed. Absolutely unacceptable. I could teach her a thing her two about customer service, time management, problem solving and respect. Seriously hope they can work on this. Communication and attitude would have been the pivotal asset to a better experience.

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  Response from the owner

  It's funny how You are the very first complaint i have ever had. You assumed the appointment was for the next day, but i explained to you that my internet had been down for 2 days. I told you my appointments were 2 days out that it probably was not for the next day. You're own assumptions made you make arrangements for the next day. Nit mine. With the behavior expressed, you should be thankful i had a service technician out there at all. Slander me if you wish. The facts are facts. I made a mistake being backed up due to internet services, nit calling you right back. But i explained to you that we were booked up 2 days in advance. You unfortunately were miserably hot as most people are this time of year when the ac goes out. I was not able to get them over to you a day ahead. I apologize for that. It was explained to you.

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