Lennox Stores (PartsPlus)
Fleet, Alexandria, VA

Lennox Stores (PartsPlus) Reviews

4.6 stars based on 20 reviews

Featured Comments:

• A

  Anwar Zaimi

  5.0

  Great staff and Great customer service. always love Jonathan and Daniel.

• H

  Hardeep Saini

  5.0

  Super friendly, had the parts i needed , Thanks so much!!!

• B

  Brian Bastianini

  5.0

  I just had to write a review because of how impressed I was/still am with Jonathan at the Alexandria, VA Store. He is the sole reason I have not taken my business elsewhere. Anytime I have an issue with a warranty, he is there handling it. The kicker - I'm not even in his area and not even a direct customer of his. I called the wrong store one day on accident and he was so helpful that I don't even call my local branch (Robinson, PA) anymore. I just call him because I know he's going to handle whatever I need done. He goes above and beyond to fix anything that goes wrong. I can say with 100% certainty, he is in the wrong position at Lennox. He should be a regional or national supervisor managing a chain of stores and showing them how they should be treating customers. I have asked my local branch to do warranty replacements or claims on parts and they don't do anything except send me links to my email. That doesn't help when Lennox denies every single claim. No joke. Don't get me wrong, my Pittsburgh Lennox store contact Greg is a nice guy, but he is not helpful like Jonathan. No one there is. I'm not even a direct customer of Jonathans and he treats me better than the branch I go to directly. Now, if I were rating the Pittsburgh store or Lennox as a whole, I wouldn't be giving five stars... but this store here, and mainly Jonathan, exceeds all of my expectations as a customer. Thank you Jonathan. You're always a huge help and hope they see your worth.

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