Len's Heating & Cooling
Royalton, North Royalton, OH

Len's Heating & Cooling Reviews

4.5 stars based on 68 reviews

Featured Comments:

• J

  Josh Backo

  5.0

  Our furnace went out on a Sunday evening. Len’s had come out earlier in the fall to clean the system, so I thought I’d give them a call to come out and fix the furnace. I called on Monday morning at 8 am and they were able to send someone over the same day. We have a weird older furnace and the parts are difficult to come by. I was able to send a video of what our furnace was doing via text message to Len’s. This allowed them to have an idea of what was wrong ahead of time. While the technician (Eric…super nice) checked out the furnace the office called all over NE Ohio looking for the part we needed. They were able to get the part at a fair price and install on the same day in a matter of a few hours. I couldn’t be happier with their service. They are fair and honest, and I would recommend them to anyone. I rarely write reviews, but I felt compelled to write one for Len’s they are first class when it comes to service you can count on. JB

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  Response from the owner

  Mr. Backo, we appreciate this kind review, we are glad you were happy with Eric and the service. Thank you so much!

• J

  Jeff Lewis

  5.0

  Eric did a great job. He was courteous and professional and respected our home. He arrived promptly following his call giving us an arrival time. Once he arrived he trouble shooted the problem as apposed to replacing parts. He then accurately diagnosed and repaired damaged wiring in one of the AC units which immediately solved the problem. His approach of diagnose and not just trial of replacement parts was technically sound and very efficient. We appreciate his expertise in finding and fixing the problem in a prompt manner. One of the best service techs we've ever had. Will definitely request Eric again should the need arise.

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  Response from the owner

  Thank you Jeff for the Kind Review! We are glad to be of service and will be happy to continue to serve you in the years to come!

• M

  Matt Bilotta

  1.0

  In May of last year I had Len's install a new AC and a new furnace to the tune of about $7,000. I had a slight issue with the installers at the time, and Len himself called me and apologized. To apologize, Len told me to run the systems through the summer and through the winter. I was to call this spring and they would come out and do a one year check up on both systems for free. I was happy with this resolution and accepted his offer. So I called in early May to set up an appointment. And I called again in mid May to set it up. And I called again in early June. I have called a total of 3 times to set up the appointment, and each time I call, I am promised that they will call me back with an appointment date. I have called a total of three times to set up this appointment, each time I am promised a call back, and each time I have been blown off. Here we are mid June and they have still not called me back with an appointment date. I guess because this appointment was offered for free from Len as an apology for the install issues it's not important to them. They got their $7,000 and that's what is important to them. They will probably respond to this review and say they are extremely busy because of the unseasonable heat we have had. I get that, to a point. But I also reiterated to them I didn't care when the appointment was, I just wanted to get on the schedule. But again, because this is a free service call I get completely ignored.

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  Response from the owner

  Dear Mr. Bilotta, We have been in business for 46 years, no company could last that long in business unless they sincerely care about their customers. We try every day to provide honest and fair service. The response to the calls are based on the urgency of the service required. This cooling season has been extremely challenging because of the onset of an early heat wave. But more importantly, as a whole, the industry is experiencing a lack of skilled technicians. This causes delay of service for customers that are not experiencing an urgent need for service. We are able to schedule your maintenance for the week of the 21st. I hope you understand, I apologize sincerely and hope to service you better in the future. Best regards—Len Meola

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