Legacy Home Comfort
14th, Arlington, VA

Legacy Home Comfort Reviews

4.2 stars based on 88 reviews

Featured Comments:

• D

  Daniel Brian

  1.0

  Save yourself and your money, the technician were very rude and intimidated me when I explained him the mistake he made. The tech replaced a working part of the heating so that he can charge more the insurance company which then caused another issue.

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  Response from the owner

  Mr Brian I am searching for Your name in our System database . Unfortunately I cant find it . Your claim is probably under different name , can You please give me a call at 703-505-0148, I am trying to investigate exactly what happened and get to the bottom of this , ask for Ivan . There has to be some reasonable explanation what happened , as we do not conduct our business in that manner . I will be waiting on Your call.

• s

  sonia holstein

  5.0

  Ivan was INCREDIBLE! Our AC broke yesterday and in this intense heat, it was miserable. We called many HVAC companies in the area but many were delayed and not answering at 7pm at night. We called Legacy Home Comfort and Ivan answered, he calmed us and said he could come to West End area in an hour. He arrived in 35 minutes, fixed our thermostat and AC promptly in 1.5 hours for a really affordable price. Highly recommend this place, great service. Ivan was our hero!

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  Response from the owner

  Sonia, thank You for kind words. We are always " At Your door when it counts". I am glad the issue was resolved . Although I am aware that HVAC technician is not someone people like to see on daily basis, keep in mind when there is a need for our services we will be there for You.

• Y

  Yamin

  5.0

  During the hottest weeks of July, my HVAC broke down. My insurance company assigned a big HVAC company to repair the broken unit. However, it took that company 3 times to fix a not so complicated wiring issue. It would have saved them 2 visits if their technicians could have been a little more patient and professional. More importantly, during the check-up service, one of the 3 technicians either didn't identify or left the valves untightened so that the freon started to leak. We didn't know about the leaking freon until the unit broke down again several days later. I am so fed up with this company that I requested my insurance company to send in a better company, then my insurance company sent in Legacy Home Comfort. Even though it was during the busiest season, Legacy Home Comfort quickly set up an appointment for me. The technician easily identified and fixed the problem, and the price for the out-of-pocket freon refill charge was very reasonable. From the conversations I had with the technicians from the two companies, I found out that the first company definitely overcharged everything so much, from material/components to service, their price more than doubled Legacy Home Comfort's. For the whole HVAC repairing process, we've had one or two hiccups, but it was just because of these moments that shows the service qualities of different companies. For Legacy Home Comfort, I am very satisfied and impressed with their service. Especially for their supervisor, Ivan, he has shown me through his words and actions that he is an honest, responsible, reliable, and trustworthy leader of the company. Next time when my HVAC or fireplace has problems, I would not wait for my insurance to assign me a random company, but ask for Legacy Home Comfort directly!

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