Laramie County Abstract Co
19th, Cheyenne, WY

Laramie County Abstract Co Reviews

4.4 stars based on 7 reviews

Featured Comments:

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  Susan Benning

  5.0

  I want to recommend Laramie County Abstract Co. We had some issues with our lender and loan paperwork, and they provided excellent customer service. This is in regards to both in office for closing and after in regards to making sure our funds arrived and posted correctly. I truly appreciated the caring and professionalism shown in trying to resolve our issues with the lender as quickly as possible. I would like to personally recognize and thank Stephanie Lopez our Escrow Office and Kristen Boyles, County Manager for their customer service and advocating on our behalf.

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  Jamie Walker

  1.0

  I received extremely poor customer service after using them for a house closing. They sent my deed to my investment property because they listed the incorrect address on the deed. I called to address the problem and talked to the same person about 4 different times. She said she would have a supervisor call me back, whom never did. I followed up a week later, to have her tell me that her supervisor would call me back again. This time I did receive a call back, but I was at work and with a client so I returned her call and had to leave a message. She never called me back. They didn’t want to fix the address because they felt nothing was actually wrong. However they “felt” about the issue the bottom line is they should have taken care of me. It would have taken someone five minutes to update the address and $12 to record the deed. Poor customer service when I spent 5K on closing costs.

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  Response from the owner

  Hi, Jamie, Communication is essential to a good experience and somehow we managed to fail you in this area. Our staff is aware of your concern and we are looking into ways that similar issues can be avoided in the future. Thank you for letting us know about this problem. We really want to fix this for you. I left a message for you to contact me with one address we can use to bring this matter to a satisfactory resolution. I am looking forward to hearing from you and I apologize for this. It is certainly not reflective of the way we do business. Kindest regards, Kristen Boyles VP/Manager [email protected].

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  Corey Loghry

  5.0

  We use Laramie County Abstract routinely and AWLAYS have pheonomenal results and superior customer service. The entire staff goes above and beyond in identifying solving problems seamless to me as a customer. I can't recommend their staff and services enough.

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  Response from the owner

  Thank you, Corey, for your 5 Star Review! We love what we do and we appreciate your trust in our services!

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