Koch & White Heating & Cooling Inc
Liberty, Ann Arbor, MI

Koch & White Heating & Cooling Inc Reviews

4.3 stars based on 82 reviews

Featured Comments:

• D

  Daniel Hall

  1.0

  I have been a customer for nearly 10 years. I had a serviceman out because I was experiencing a musty smell when turning on the furnace. The serviceman came out while my wife was home (I was at work) and looked at the furnace itself, but did not check the condensation pump or the humidifier (the main components that may contain moisture). He said it was most likely a normal smell and started the paperwork on the $90 service call. I called and had to convince him to go back and check the condensation pump. When he did, he found that it was full of mold. And this is the same company I have been paying every year to clean and check my furnace. The response I got from the service manager was "not every furnace has a condensation pump" and "my technicians are supposed to clean the pumps if needed during a furnace maintenance for an additional charge". Obviously, they hadn't done that. This was a failure in service that resulted in a potential health risk for my family. I was in no way satisfied by the customer service response I received and have lost all faith in Koch & White.

• J

  Joseph Cobb

  5.0

  Tommy opened the fire dampers on my furnace and replaced the humidistat on the humidifier. He was knowledgeable and proficient and friendly. He also gave me some helpful pointers. It was a pleasant repair experience.

• J

  Justine Anthony

  5.0

  I had a great experience with Koch and white this past week. Service guy came out and was really nice, told me I needed a new furnace 🥴 and then helped me schedule an install for 2 days later. They came and installed it promptly and when I thought it smelled like gas today, Matt the emergency maintenance guy came out super quick and made me feel a lot better. Super appreciate it & will recommend to everyone!

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  Response from the owner

  Thank you so much for your feedback and your positive review Justine! We realize there are many options for companies out there and we appreciate you giving Koch & White the opportunity to be your service provider!

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