King Mechanical Services
Main, King, NC

King Mechanical Services Reviews

3.7 stars based on 7 reviews

Featured Comments:

• V

  Verena Hunter

  5.0

  So pleased with how fast they sent someone out and how knowledgeable the service tec was. He had the problem figured out quickly, explained everything he would have to do and fixed in no time. Very professional too. I would recommend them for all your HVAC needs.

• S

  Spike H.

  5.0

  King Mechanical and Pilot Air is the best HVAC company around! Dan the service technician seemed as if he could fix anything and got our unit going in no time. I Would highly recommend these two companies to anyone who wants a quality fix with no nonsense.

• M

  Marlene Pemberton

  1.0

  Keith was always good to us before. We’ve had sooooo many problems with our HVAC unit (do not ever buy a Goodman) and he was always quick to get to our problems. But since the new people have taken over we couldn’t get it fixed. The problem has been ongoing on since last fall. They did send someone out when we came home from vacation and it was literally 120 degrees in our house. Sometime during that time the cool quit cooling and it started blowing out hot air but would not cut off on its own so it continued to blow straight up hot air the whole time. Thank God we had our camper here and we stayed in it that night. So, the tech said it was the thermostat and we paid for another one on top of the night on-call fee. It continued to happen sporadically but we could never get them to come while it was blowing hot air. Usually it was several days later and if the unit was working normally by that time they didn’t know what was causing it. We could cut it off a few minutes and then back on and it would be fine for maybe a day, a week or even a month but we couldn’t let it continue to blow hot air for days. So again we went out of town this past spring, hoping it was going to be ok for a few days only to return to a house that was 113 degrees. My husband called them multiple times and they could never get here for days and finally the woman who he had been talking to told him she would talk to somebody there, I don’t remember if it was a boss or whatever, and she would call my husband back. I knew then we were done with them because I knew she’d never call back and she didn’t. We found somebody else that found out what the problem was and it was NEVER the thermostat. The next unit we get will not be from King Mechanical and it will not be a POS Goodman.

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  Response from the owner

  We are so sorry that you had a bad experience with us. We apologize that we failed to diagnose your system correctly and get to you in a more timely manner. We have hired more techs to help address this issue and have changed our scheduling procedure as well. We have sent a refund for the diagnostic fee to you in the mail. We always want to have customer service at the forefront of our business. We hope you will give us another chance to serve you in the future.

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