Keto Heating & Cooling
Franklin, Meridian, ID

Keto Heating & Cooling Reviews

4.2 stars based on 18 reviews

Featured Comments:

• C

  Cory Matteucci

  1.0

  I have been working with keto since around 2002, and they used to present themselves as an honest company. I've had them out to my house to fix and replace things in the past and had no qualms with the service. But apparently something has changed. To replace a $30 to $65 part, which took 30 minutes from the time my doorbell was rang to the time I paid my bill, I was charged $407.34. That's $600 an hour, with a generous markup. BUYER BEWARE!

• A

  Ashlyn Reddington

  3.0

  We called Keto Heating and Cooling because our air conditioner was not blowing cold air, and it didn't seem that our thermostat was properly working. Keto was great to come the same day to help, and upon arrival of their service tech he completed an evaluation of our system and said that everything was working and looking find, and that he would do a furnace servicing as well because we were due for one. Nearly two months later it is finally time to turn our AC back on, and it continues to blow hot air. Upon calling Keto, they were uneager to help us over the phone and stated that they would merely fit us in as they could. Unexpectedly, they came the same day that we called. The same service tech came back, was extremely unfriendly, and difficult to communicate with. He barely said two words upon arrival and worked briskly with our system without any explanation or conversation of the problem. He finished quickly, stating that we were out of refrigerant, and that he would email the bill. When prompting him as to why this issue wasn't fixed the first time we called he couldn't confirm any details other than what he had written on our service tag, which was a furnace servicing. Overall, they were prompt to arrive which we are grateful for, but their communication and professionalism was nothing to be proud of.

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  Michelle Hicks

  5.0

  I needed the gas line hose behind my stove adjusted, so my stove slid in flush to the wall. The service was better than excellent! Patrick not only made sure the line was adjusted safely, he went above and beyond—he made sure the stove was level and that the feet were high enough that the stove was even with the countertops. This is something the stove installer should have taken into account, so I appreciate that Patrick did this. Let me say, getting the stove to slide in up to the wall after the adjustment also took several tries due to the gas line kinking up. He wanted it done right, though, and kept working at it until it was perfect. I've used Keto for years for heating and air, too, and have always found their service exceptional. I highly recommend them.

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