Kesterson Heating & Air Conditioning Co, Inc.
Forge, Cave Spring, VA

Kesterson Heating & Air Conditioning Co, Inc. Reviews

5 stars based on 25 reviews

Featured Comments:

• R

  Robert Dixon

  5.0

  I had a problem with my furnace as it did not kick on during a cold winter night. Called Kesterson and they sent Richard out. He quickly located the problem and fixed it. I have always had excellent service from this group and shall remain a long-term customer if and when needed.

• J

  Jason Call

  5.0

  I have never been more impressed with an HVAC company. They were trustworthy, reliable, professional, and reasonable. They installed an AC compressor and furnace and it went seamlessly. I would happily recommend them to everyone!

• S

  Serena Whitehurst

  5.0

  We had our AC go out a few weeks ago, and the first place we called was Kesterson Heating and Air, since we've had good experiences with them in the past with repairs. Sure enough Mr. Kesterson did not disappoint. He came promptly the next morning, was courteous, professional, and pleasant. He first offered to try a few things to see if he could fix it without having to replace everything. Once he was sure it needed to be replaced, he gave us a reasonable quote. He definitely wasn't trying to upsell us, and I really appreciated the no pressure tactics and general advice he gave. He was very patient with me calling my husband to ask him questions while he was there, and he was never derogatory or condescending (unlike so many other repairmen I've had to deal with). I called around to a few other places to get quotes, and was not impressed by their service men who came to give us a quote. The man from Cundiff was obviously one of those older gentleman who come from from a very sexist generation. And WC Butler took a million years to even get back to me, come and take a look, and then had to wait another few days to receive a quote at all. Both places were considerably more expensive than Kesterson as well. So I was thrilled when we confirmed with Kesterson, and they came a few days later to fix everything. Again, they were courteous, professional, and pleasant to work with. I really can't recommend them enough! Later the inspector came to check on everything and give it the okay. He made a comment about how Kesterson Heating and Air are super dependable, and he never has to worry about the caliber of work they do. So that was reassuring to hear after the fact as well. Definitely 5 stars! Would recommend.

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