Ken Maddox Heating & Air Conditioning
Churchman, Indianapolis, IN

Ken Maddox Heating & Air Conditioning Reviews

3.8 stars based on 23 reviews

Featured Comments:

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  jesse dean

  1.0

  We had an HVAC system installed in our new home build by Ken Maddox in 2014. I called to have them come out for maintenance on the system and was informed that we are no longer in their service area and I should Google search to find another business who would come take a look for us. If I was asking for a new system installation, I could accept this response. But to me it’s very disappointing and unprofessional that a business doesn’t stand behind their product and assist a past customer on a system that they installed.

• b

  brittany decker

  3.0

  Technician Mike (with the mustache) is awesome he has never failed to take care of me. He has went out of his way multiple times to help my family and I stay comfortable. Always professional, thorough and very knowledgeable. Wish I could say the same about other installers/technicians at Ken Maddox. He deserves a raise for all of his expectational service he’s always given us. You need more technicians like him! Thanks for everything Mike! -Codie

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  Michael Ford

  1.0

  I have used Ken Maddox for 19 years they put my HVAC system in when we built the house. Long story short I will advise people not to use this do to poor customer service. I scheduled a service cleaning a few weeks ago do to it be hard to take time off work. I got a call a day before the scheduled appointment stating that they need to reschedule and the next available appointment is 10-12 days out. Over the past few years I have noticed a decline in their customer service. The lady that called was extremely rude and when I asked to talk to someone over her she hung up on me. Needless to say I went with another company which got me right in. Williams Comfort and air thanks.

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