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This page contains information related to Kelly Heating & Air Conditioning Inc in Riverside, Iowa City, IA which locates in your neighborhood. You can discover contact information of the hvac repairing service like opening hours, addresses, phone numbers.

Kelly Heating & Air Conditioning Inc in Riverside, Iowa City, IA | HVAC Near Me

This is the first time I write a google review. You are welcome, Kelly. They simply refused to provide services after I tested the power of transformer!!! First, the tech came and took a look at the furnace and made a comment that the work would require more time than he expected and he need to arrange that with the company, I thought he was taking his tools after he explained to his company. However, he left and never come back after so long waiting !!! Next day, I gave another call to Kelly, they replied that" Your board was "tore apart" and tech can't work on someone else job". ???, Excuse me? I plugged the wires back in less than 2 mins, what was tore part???  From my perspective, they are unprofessional because they were exaggerating the problem and incompetent to fix it. Additionally, they are rude, dismissive and condescending because they leave customers in dark and you have to chase after them, the worst part is that at the end they rejected the business when I kindly request another appointment. The message is pretty much like "call someone else, we are super busy". ??? I completely understand it's summer time and they are busy making money, but please don't be so ugly while you are making money...ugh!

Great service. Prompt! Give reminders for maintenence checks. The techs are so polite and never make a mess and the office people are always in good moods and easy to work with. Highly recommend!

The male secretary was very rude and not professional. Have recorded evidence of threats and using the F word. Customers have had complaints with this male secretary to where one client wanted to sue being so rude using foul language along with threats. Not a professional employee to have on your payroll.

I never write reviews of companies, but If there is something below 1 star , I would give it to this company. I called a "technician" 1 week ago to come inspect my non-working furnace since Kelly heating installed it. The tech came out in under 1 hour, looked at my furnace for 5 minutes and said I had a bad ignition control board. He offered to replace it for $500 + labor, to which I declined since the part is only close to 120 new (quick google search) and I felt like they were taking advantage of me during this terrible weather. I paid the $110 for a service call and the tech left. I ordered the part myself  based on their diagnosis and replaced it (which is swapping wires - a 5 year old could do it) and my furnace is still having the same problem!

Not only did they misdiagnose the problem but when I called back to have someone to come back and correctly diagnose the issue, they said they would have to charge me OVERTIME to come see it. Rude service, bogus "technicians" and terrible customer support. never again, stay away!

I’ve used Kelly for the past 7+ years, and they’ve always provided outstanding service. Technicians I’ve had have been kind and efficient, and they explain things whenever I ask questions. Our furnace quit working once, and a tech came within hours. The furnace was under warranty so I didn’t have to pay anything more for the service or part replacement. I’d recommend them for anyone in the IC area.

We called on a Saturday at 3:00 PM and the technician was at our house within 15 minutes! He fixed our air conditioner quickly and was very knowledgeable and courteous. While I think there are cheaper options in town if you're in a pinch and want to get it fixed right away they can do it, the other place we called couldn't come for a week.

Last winter, came home from work to find that my heat was out. Called Kelly Heating, who had installed my furnace less than two years ago- they came out relatively quickly to find that a defective part was responsible (they had replaced a number of them that same day). The part was replaced under warranty, it was approximately a 10 minute service call, for which I was charged $192 for overtime labor at 7 pm on a weeknight. I am irate that the company made such a profit off of me on a known defective part. I understand that you have to pay your service man, but still - what poor customer service. Never again will I do business with this company.

We have always used Kelly for our AC and heating services, as they installed our furnace in our new home a few years ago. We use their annual service checkup to make sure that our AC and furnace are in top shape. The technician has always been prompt and courteous. This year we had a faulty expansion valve in our AC unit fail, about the time of our annual check up. The technician was able to service the AC and replace the valve in one trip. All was fixed in about an hour. I find them to be professional and efficient and would recommend them to others.

I wish I would have read reviews and called around before having them come out. 2 weeks ago I spent $500 for them to fill up my AC unit with freon only to have it all completely leak out. Their service fee is double the price of other places I called (after, unfortunately.) The technician was not friendly. I learned that they are the most expensive in the area. I am now working with Affordable heating & cooling. Half the price for a service call and fantastic customer service.

As a Property Manager in Iowa City, I confidently say that Kelly Heating and Air is my #1 option for HVAC issues. I have used other companies that may have been more affordable, but it usually resulted in my having calling Kelly out to properly fix the repair.

The quality of work is unmatched in my opinion. Big shoutout to Tom and Byron for their work thus far.

The furnace and A/C of 26 years at my place went kaput the same year.  Kelly HAC was super helpful in explaining my options and models appropriate for my home.  They even helped me finance my appliances.  A huge help! Staff is professional, friendly, and responsive.  Thank you so much Kelly HAC!

Great service! Called on Monday to get my air conditioner serviced and the technician arrived 2 hours later on a hot/busy day. Technician was knowledgeable and keep me updated on what he was doing/fixing. Price for work was very reasonable given the work done. Would definitely use again for future issues.

I can not say enough good things about the Kelly Heating and Hawkeye refrigeration  team.  During the recent heat spell two weeks ago our A/C unit began to have issues to the point we were unable to run it. I called and while they were swamped with emergencies they still made to our home.  Unfortunately, our unit could not be repaired due to major oil leaking(this was a 20 year old unit).  The Kelly Heating team continued to work for solutions to get us into the schedule as soon as possible.  The installation team was incredibly professional, they were on time and upon completion provided a detailed explanation of the new unit, operating instructions.  I highly recommend Kelly Heating and Hawkeye Refrigeration.

We woke up on a January Saturday with a blown furnace motor. We called Kelly first., and the technician came within two hours. He spent five minutes walking down to look at our furnace and came up the stairs and said he couldn't do anything with that brand. If we wanted him to check Monday he'd see if he could get a replacement. He was at our house less than 10 minutes., and "the call" was $212.00. The vendor who did end up coming later that day handled our problem professionally, in a considerate manner and very reasonably. I would not recommend Kelly.

Kelly Heating & AC is a company I feel needs to be commended for their excellent service.  This is lengthy but worth the read.
Their technicians are extremely well trained, courteous, and prompt for appointments, emergency calls answered immediately regardless of the hour without the customer being made to feel an inconvenience.
I prefer their yearly service contract repayment plan including appreciable discounts on parts needed.
I can always count on being called for spring and fall service appointments in a timely manner as well as a reminder call the day before the appointment and a phone all that day telling me the technician is on his way.  If something happens I am always informed to avoid my being inconvenienced or stressed that I might have misunderstood the appointment time, marked it incorrectly on my calendar or some other reason.  As with any service call unexpected problems arise that can alter the succeeding appointments and knowing I will be notified is extremely appreciated.
I also like that (especially now) when I have found my favorite technician I can request him each time and I am always informed that he will be the one caring for my furnace and AC.
My particular designated representative is amazing, quiet, with calm demeanor, extremely thorough, willing to answer any question I might have even if not relevant to the service at hand but perhaps something I have noticed and have concerns about. I never feel that my inquiries are irrelevant or that I am stupid for asking and the answers are right on the button and reassure me.  Being a valued customer makes such a difference.  He remembers previous concerns and rechecks them at subsequent visits without me asking.   He educates me on any issues he has found- positive, ones that need further attention, what he has done at this particular visit and what should be addressed at the next service call or before.
I have been with Kelly for almost 40 years and they only keep getting better.  Knowledgeable about their products and customer needs, answering phone calls from me promptly, helping me with other problems I might have that are not in their prevue like finding vent replacements are qualities I appreciate in dealing with a company and keep me in their customer base.
When it was time for replacement of the furnace and AC (twice in the time I have lived in my home) they made sure I got the units most appropriate for my home and explained their reasoning, did not try to sell me something I didn’t need or didn’t fit in my budget, for instance replacing one rather than both units when money was tight and then when through the years both were really inefficient due to advances in technology found the perfect units and installed them in a timely manner.
I consider this relationship an investment in comfort, economy, environmental protection, and financial security.  The last upgrade was amazing as I noticed markedly decreased utility bills and seasonal comfort improved.  As technology improves they keep up and offer the best to their customers.
The office personnel need commending as well because each and every time I call their demeanor over the phone is unmatched by other companies.  I can actually feel and hear the smile and dedication to the customer over the phone.  They know me, call me by name, reassure me when needed, and get help when appropriate.  Not all businesses have that phone presence which is so welcoming.
I usually write comments on my invoice when remitting because I feel that it is important to let people know they have done a good job and that they are appreciated. It is so easy to say nothing or be negative.  A little support goes a long way.
I rest easy knowing I can rely on Kelly 24/7 and that peace of mind is priceless- I need and value that. I am grateful to have found the best and consider doing business with them a valuable investment and not a cost or budget problem.

I have the annual contract with them that gets me the 2 visits per year.  The service techs are always very nice and easy to talk to.  They take their shoes off when they come in, and they put up with my dog going crazy over them.  I get calls from them if I forget to renew and always am able to get an early morning appointment - just usually have to wait longer for that.  Highly recommended.

I called Kelly to check on the work they did on my furnace, because I smelled gas and the gas company will not check the work other companies do.  I feel that this is a courtesy that a business that wants to keep your business should do, especially after a $800 bill.  The technician, while very nice, arrived without gas detection equipment.  He determined that the water heater kicks out a bit of gas creating the smell.  While kelly had not worked on this device, they had worked on the other 2 gas devices next to it which easily could have made the smell, and may also be releasing gas upon ignition.
The person on the phone insist that I owe another $125 dollars for this 5 minute visit.

DO NOT USE KELLY.  I have told this story to everyone I know, and have heard many other terrible stories about them.  I do have to say that all the people who worked at the house were very nice, but the people in charge do not care about alienating customers in this very small town.

I hired Kelly Heating & Air to do the HVAC work on my new construction home in North Liberty a few years ago.  We have a forced air system and one bedroom on the corner of the house has zero air flow.  The room is hot in the summer and cold in the winter.  When I contacted Kelly about it, they said I needed to pay them an additional few hundred dollars to have my system balanced.  I learned that “balancing” wasn’t included in my bid.  I guess I was confused, I thought the $8,200 that I paid them would have given me a working system.  BUYER BEWARE!  I had necessary work not included on bid only so they could charge me more after the fact.  Don’t let it happen to you.  Our room is still uncomfortable but I don’t feel good about giving them more money than I already have.

I can't say enough good things about Kelly Heating.  I can honestly say I've always felt like I was in good hands with them.  The techs are friendly, thorough, and very helpful.  My furnace was over 27 years old and it gave me peace of mind knowing I was taken care of by them.  I would absolutely recommend them!!

We recently purchased a home that had been serviced by Kelly Heating & Cooling for many years and continued on their service plan.  The technician was prompt to the service appointment and helpful to answer questions about our heating and cooling unit.  When we recently experienced an unforeseen problem with the system, they sent out a technician within a couple of hours to access and repair the problem.

I’ve had nothing but excellent service and friendly staff and technicians.  They are courteous and prompt.  I just had my furnace and AC replaced and the team cleaned up everything and you would never know workmen were at my house.  I have had a service contract with them for years and would highly recommend them!

Incredibly unprofessional company. Lied about problems with my air conditioning in order to make a bigger profit. Continued to lie after the issue was addressed. Workers were rude, loud, and seemed to work slowly. They also lingered on my property after “finishing” their work. Customer service was poor as well, communications were difficult.  I would never consider giving another cent to this company and hope no one else makes the same mistake.

I had a technician out to my home to check on my A/C unit. He was not very personable, didn't make eye contact with me and just mumbled that there was a bad part and he would check if they had it, or would "call around" and left. I received a phone call from a different person that said the part had to be ordered and would be here in a week or less, but I could expidite it (reciept in 3 days) for an additional $115. I said I would wait a week. A week came and went and I called, they said they hadn't gotten the part yet. Two weeks, no call from Kelly. I called them and still no answers. They told me I would be charged for the part when it came in if I chose to use a different company when I agreed to order it, not knowing it would be so much later than they quoted! Terrible service. Never again.

I had Kelly Heating & AC come over to give me an estimate on replacing my old AC system.  The person who came over looked at the old blower for about 1 minute and the outside unit for about 1 minute, then said it would be expensive.  He didn't ask me any questions about my needs.  The only options he spoke about were that it might be a simillar price to do those new single room ac units. He asked if I wanted a written estimate or a ball park figure. I said of course I'd like to know right now but would also like something written with a few options sent to me.  He told me $7,500.00 which was $1,500 more than another place.  I never received any written estimates.  It seemed that the technician didn't want to be there and didn't want the job.

We called Kelly after our air conditioner starting pouring out water. They arrived that day. They called ahead of time and the rep who serviced our air conditioner was thorough and explained exactly what he found. It was excellent.

It wasn't easy for them to figure out what was wrong with our furnace but they came out 4 x's including 1 late night on call and only charged us for the initial visit and the part they eventually ended up using to fix the problem.  Fantastic service!!!  They didn't try to sell us something we didn't need which was very much appreciated.

Courteous, professional and efficient troubleshooting. They do not know how long the job will take at each site, so they have to have a 'window.'   We have been customers since the early 90's and have always received quality service.

Recently, I called Kelly heating for an assessment for my heater. The workers came, was very friendly, did the assessment but refer me to another company and left in 20 minutes. I later received a bill for 100 dollars. Come on, 100 dollars for 20 minutes and only assessment? It's more expensive than going to a counselor, probably I should start a business on heating and plumbing too.

I had no heat this morning when it was well below zero.  Logan came within an hour of my call and fixed what was wrong and installed my new thermostat within an hour.  Friendly and helpful.  Thank you!!

I've used Kelly Heating and Air twice for furnace issues and the service was prompt and professional. I was able to be seen same day on both occasions, and their prices are reasonable.

Called first thing at 7am. Needing a simple job done for my parents. They say we will be there SOMETIME today. Umm you expect my parents to wait from 7am to 5pm? Their response? Yes that's correct. Even Mediacom gives you a time window. That should tell you everything you need to know. Look elsewhere.

First guy they sent out had no idea how to do electrical.  Took 2 guys and 730 bill later. I paid for his inability to figure something out instead of getting knowledge worker. Avoid

They do a decent job. It is dismaying that in the midst of COVID their technicians come to the house without wearing masks.

I use there annual service offering: two checkups a year. They provide good, unobtrusive service .

Very bad experience, asked the lady on a Saturday morning to sell me a fan motor she asked me if I have a license which I don't know why, she answered that her insurance requires them to sell to a licensed people, asked her how she can help me by installing a new motor, she said service fees are $96.00 + tax, plus I have to pay the installation fees and the motor price, asked he to explain all that for me so I can understand, she was very unhelpful which I understood from her that you just need to keep paying money until we tell you enough, she refused to explain the she walked away from me saying that she is not selling me the motor, I WILL NOT USE THIS COMPANY & WOULD NEVER RECOMMEND TO ANYONE, good luck Kelly!!

They can to my home on time, were clean and friendly.  Very helpful! Will recommend to others

Great people to work with- always get me in for service in Spring and Fall.

The service was excellent.  Not sure about the bill just yet.

Great customer service. Mike was very professional and friendly.

Kelly Heating & Air Conditioning Inc
Riverside, Iowa City, IA

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Kelly Heating & Air Conditioning Inc Reviews

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