K&B General Services
Oak, Lilly, PA

K&B General Services Reviews

1 stars based on 1 reviews

Featured Comments:

• A

  Audrey Pepple

  1.0

  Do not use for boiler system. Not knowledgeable. I reached out to Austin because the company lists 24 hr availability and my boiler was down on a Sunday. He sent a young guy over who tore the boiler apart, replaced the pump and cleaned the flu. Then found that I needed a new squirrel cage which had to be ordered. Expected to be there Tuesday-Wednesday. Wednesday afternoon comes and I hadn’t heard anything. No response to my VM. Austin contacts my tenant and goes over to put the cage on Wednesday night. Boiler would not fire up. Austin leaves without saying anything. Responds to my tenant’s text, saying he needs to order another part. Lost contact. Since my initial call with Austin last Sunday, I was never contacted w/ updates. Boiler system now down for 5 days. I got a different HVAC guy in there this morning, day 6. He had the system repaired and fired up in 1.5 hrs! Austin and his guy put on the wrong pump for my boiler system. The squirrel cage was put on backwards with the fins going the wrong way and wasn’t the right one for the system. The solenoid wire was missing and wasn’t even there. They took all my old parts which doesn’t make sense. And are now lost to follow up. Do not use this company for boiler system maintenance or repair, they are not knowledgeable in this area. Even if they would have admitted they don’t know how to fix it, they should have been honest and referred out. They replaced my pump with a used one that isn’t fit for my boiler. My pump may have been okay to use and they schemed me to take parts and sell. 🤷🏼‍♀️ Not a good service.