Johnstone Supply Rochester
Halstead, Rochester, NY

Johnstone Supply Rochester Reviews

3.8 stars based on 18 reviews

Featured Comments:

• R

  Ryan Becker

  1.0

  I needed a simple button style high limit switch, I called and the boy who answered says they have it yet he won't sell it to me and i need to call a professional when it is literally one of the most simple parts to swap on the consumer side of furnace repair. Last time I checked I didn't need a license to buy a thermo switch. Wouldn't it be more unsafe to keep trying to use a furnace that has a know bad part (tested with multimeter). I am extremely dissatisfied, it would be like if i called advance auto and requested a fuel filter and they told me working on my own car was too dangerous and they cant sell me the part, what a joke.

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  Response from the owner

  Ryan, I am sorry for the experience you had with our counter. We certainly could have handled it differently. Please understand that our business is strictly business-to-business (B2B). We don't have the ability to conduct or record transactions on our system without a customer account number. Without an account number we couldn't process your request. Our counter professional was concerned for your safety. We understand that replacing a high limit switch on your furnace is a simple repair, but these switches are a safety feature of the furnace and don’t customarily fail unless something more significant with the proper functioning of your furnace has occurred. This is why we recommended you contact an HVAC professional. We will be auditing our procedures to determine how we can be more clear in the future. Thank you for your feedback. -General Manager

• T

  Thomas Laine

  5.0

  Johnstone supply is an asset to HVAC community and many other trades. I have been dealing with them for many years and would highly recommend to other companies.

• J

  Joecperry1 Perry1

  5.0

  Counter always helpful, we'll stocked with what I need to do my job. Lots of tools and display area very clean and organized. Fair prices, online system very easy to use. Pickup alays a breeze.

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