Johnstone Supply Pelham
Commerce, Pelham, AL

Johnstone Supply Pelham Reviews

3.1 stars based on 23 reviews

Featured Comments:

• B

  Brian Lavett

  1.0

  I would give them ZERO stars if that were an option. The staff was rude, condescending, and completely unwilling to help me. I will NEVER buy anything there again. And I’ll tell anyone that asks how I was treated. This is actually the second time we’ve had a negative experience with these clowns. The first time was over a year ago, and the guy at the counter that day was rude to my wife and said something inappropriate to her. So I definitely would avoid these guys. They really don’t care about their costumers at all, as evidenced by their reviews. Their low customer review rating says it all.

• m

  michael zoebelein

  1.0

  I hate writing this, the staff was helpful and friendly, but as a retail customer they charged me exactly $200 over list price for the part I needed. I was able to confirm that with their online catalog which matched the price I was initially quoted over the phone. Once I arrived they added exactly $200 to the price. The part was a blower fan motor for my AC. I was quoted over the phone for $134. When I arrived I was told that it would cost $334. I later checked their catalog online and found the exact same part for $134. I can almost understand that, but I was also told that I had misheard the price over the phone. That made me a little angry, but benefit of the doubt was given. I will avoid them next time, but the part worked fine and I was able to fix my AC that day.

• T

  Thomas Alexander Price

  1.0

  If you are a retail customer, avoid this place at all costs! You will pay 3 times what you can find elsewhere, and at least twice the list retail price. They had the HVAC parts in stock, which was very convenient. I ended up buying a capacitor, a new fan motor, and a fan blade. All of this cost $425. Although the parts were what I needed, they were over double online prices. I priced out each part at an online parts place, and it would have been $200 for the same exact parts. However, my daughter did not want to spend another couple of days in the Alabama heat without an AC, so I went ahead and bought them. I amended this to 1 star after I found the exact motor I bought at Johnstone for $285 for less than $100 at various retail outlets. The mfg. list retail price was $160, but the average price among the 6 retailers I called was $109. Johnstone charged me $285!!!!! When I questioned them, they said it was because it was a specialty motor, which it was not. If you are a retail customer, prepare to pay about three times more than you would at other stores. There are several alternatives nearby that are much less expensive. Shame on me for not pricing this motor out, but I didn't realize the price difference until I had already installed the motor. I will say the service was great, and the service tech that rang me up was shocked by how high the prices were. I guess they usually deal with contractors, who get true wholesale prices.

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