Johnstone Supply
Montlimar, Mobile, AL

Johnstone Supply Reviews

4.3 stars based on 21 reviews

Featured Comments:

• m

  mike keith

  1.0

  I needed 4 capacitors and a contactor, at least $300 worth of parts, and the guy behind the counter was quick to tell me "We are wholesale only" and since I didn't have an account he was unwilling to sell to me. Maybe they are worried about warranty issues but I've never seen an electrical part that had a return policy beyond clear factory defect, and I'm sure the fine print on their invoices cover that. I guess they just don't need the revenue

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  Response from the owner

  Hello Mike, Thanks for taking the time to submit this comment. This is a question we get often as we are licensed and setup for wholesale business only, but do get home and business owners wanting to buy direct. Our dealers/contractors have the insurance, training, safety processes, and mission to provide customers with professional repair and replacement services in support of Air Conditioning and Refrigeration work. A capacitor may seem like a simple and benign product, but it is actually a high current electrical device that can injure someone not knowledgeable and cause significant system damage if installed improperly. If you are a professional dealer, we will happily set you up with a Johnstone account. We are working hard protect and serve our industry and its customers. I hope this helps and we have plenty of excellent dealers we can refer if needed.

• A

  Anthony Chaney

  1.0

  10/01/19 - This place is a joke. I ordered a motor and they said it would be in Monday. I Called Monday afternoon and they said it didn't come in and it would be Tuesday. I called Tuesday around 10:00am and they told me that there truck has came in but know one has checked the packages in yet. I called back at 1:30pm to see if the motor came with a capacitor and they said it doesn't but they are not sure what size because they haven't checked it in yet. Now I have a restaurant that is over 90 degrees in the kitchen since Friday and they act like they don't even care. I wish I could have gave them negative 5 stars. I cant believe this branch treats people this way. They are clearly not for the customer and must all be lazy.

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  Response from the owner

  Oh no! That is horrible and most definitely NOT the service we deliver at Johnstone. We are so sorry that you had to deal with this, we will put a credit on your account to cover the inconvenience. We have also adjusted some processes to improve communication so that this does not happen again. Very sorry, your Johnstone Team.

• R

  Robbie Robinson

  5.0

  Great supply house. The manager Nichole is awesome and very helpful. Glad the yr are wholesale only.

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  Response from the owner

  Thank you for shopping at Johnstone. We appreciate your business.

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