Johnson's Plumbing & Heating
Norfolk, Norfolk, NE

Johnson's Plumbing & Heating Reviews

3.8 stars based on 21 reviews

Featured Comments:

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  Taylor Hill

  2.0

  We had a sewer emergency and The guys who did the work were absolutely fantastic! They were very quick and helpful. Respectful. However, setting up arrangements to get the bill paid has not been a professional experience. Made a payment, got the invoice the next month threatening collections of not paid in full. Called the office to make payment arrangements and a nice lady answered the phone and said we could make the payments I needed work. I was then placed on hold, and a different lady came back on the line stating very clearly that she was the “office manager” and would not accept the payments and if it wasn’t received by the end of the month it would be sent to collections. Thinking about letting it go to collections just so they lose some of their profit. Very unprofessional and not understanding. Will not do business again.

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  Jen Raemakers

  5.0

  Came out within 30 minutes of calling them on a weekend, also was able to locate a roof leak causing water damage that roof professionals and previous plumbers had completely missed. Very helpful and friendly service both times!

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  Tonya Balcom

  1.0

  After going through one water disaster the prior week, we found that we must have had a pipe break under our house and called Johnson's. While they were promt in arrival, the gentleman could not locate the shut off outside and had to ask the city for assistance. He demanded his $80 for coming out in a fairly unprofessional manner, and said he'd return once the city was available. This actually took a really long time, so I went out and found it myself. Upon returning, my husband told them that he wanted an estimate for the work that was to be done. They said they couldn't do that, and someone would call us that day. No one called until the next day, by that time we had decided to do the work ourselves, but told them we would need them to turn our water on again once we were done. When the task was complete , my husband called to ask them to come turn the water back on. He also asked the lady on the phone if we would be charged another $80 to come out, since all they'd done is turn the water off in the first place. She rudley said, "I guess not!" and the call was ended. We waited for hours and did not hear from or see anyone. We finally called a little after 4 to see if they were still coming. The lady informed us that they'd already been there. Which, we found to be true, meaning that they never considered it was possible that something went wrong and we might possibly have water coming from somewhere along the new line. So in conclusion, we feel that the company was overall very unprofessional. This case definately solidified our feelings about them from a previous time they'd been out to work on something. We won't be calling Johnsons to do any more work for us!

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