John Lock Air Conditioning & Heating Service Inc.
Genesee, Cheektowaga, NY

John Lock Air Conditioning & Heating Service Inc. Reviews

4.2 stars based on 24 reviews

Featured Comments:

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  Paul Runfola

  5.0

  My entire experience with John Lock Heating and A/C was fantastic from start to finish. The estimate process from Mike was honest and straight forward. He made solid recommendations in the replacement of my furnace and air conditioning and explained the process clearly. He didn't try to oversell me equipment I didn't need. Pricing was competitive. The receptionists on the phone are also very friendly. On installation day, Paul, the head foreman, and his crew were pleasant and highly professional. They were competent, knowledgeable and efficient. Again, they explained the installation process and all 3 installers were neat and meticulous. My previous units were installed by them--the A/C as long as 34 years ago. Amazing they lasted that long. What's more is that most of the employees have been working for the company for at least a decade--some for over 30 years. That says a lot about the company. I couldn't be happier with my new Lennox furnace and A/C from John Lock, and I highway recommend them.

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  Kathy Johnson

  4.0

  I've dealt with John Lock for many years. For instilation and repair. Friendly, thorough and reliable. Always explains what they are doing. Show you old parts. Very honest.

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  Eric Reeners

  5.0

  From the first sales quote through installation the team at John Lock has been outstanding. We received 4 quotes before making a decision and not only was John Lock’s quote significantly less, Chris in sales put the most effort into formulating his quote. He walked through our entire house, listening to questions and concerns we had from our old heating system and developed two different levels of options to go for. He was never pushy, or trying to oversell. He took phone calls for multiple questions I had before deciding to go with them. When installation day came, Paul’s team was punctual, polite and clean. They laid down cardboard to make sure their shoes didn’t get mud on our hall floor. Paul took the time to explain everything from national fuel rebate and warranty to again going through each room to optimize airflow and performance. I would highly recommend the team at John Lock. From price to professionalism and quality of service, John Lock is top notch.

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