Johansen & Anderson Inc
Plainfield, Joliet, IL

Johansen & Anderson Inc Reviews

4.5 stars based on 74 reviews

Featured Comments:

• J

  Joe Piper

  5.0

  J&A is always on time, very courteous and professional. They take the time to get it done right and at a reasonable price. Everyone is wonderful to deal with from the call takers to the installers. Highly recommend J&A for your HVAC needs!!!

  ---

  Response from the owner

  Hi Joe, thank you so much for your 5 star review. We here at Johansen & Anderson take pride in providing excellent and professional service to our customers. Thank you for trusting us with all your heating and cooling needs. We appreciate your business and look forward to working with you in the future!

• R

  Rita Moretti

  5.0

  I have been a Johansen & Anderson customer for many, many years. At my recent Fall preventive maintenance visit Technician Zach did an EXCEPTIONAL job! My Aprilaire humidifier was not performing as expected and through Zach’s knowledge and expertise he has increased the humidity to the correct level. He also removed certain baffles that were in place since Johansen & Anderson installed the system. As a result my furnace is very quiet now. At all times Zach was professional and courteous and really took an interest in resolving any issues I had with my HVAC performance. He didn’t just complete a “checklist” of possible problems, but sought out answers to how my system could run at an optimum level. I really appreciate the interest he took in my concerns. I will continue to rely on Johansen & Anderson for all my HVAC services.

  ---

  Response from the owner

  Hi Rita, thank you for your kind review and loyal patronage over the years! We are so proud of our Johansen and Anderson team members like Zach and their “Above and Beyond” service to our customers - it is what we strive for every day. It’s great to know Zach’s attention to detail is appreciated. We look forward to working with you in the future - please don’t hesitate to reach out to us with any questions!

• m

  muhamed ramazanoski

  1.0

  Needed them because i needed a gas leak to be closed off. they advertise a 24 hour service. called around 9pm yesterday and the representative said she will have someone call back soon — no one ever called. my family of 5 went an entire winter’s night without heat in my house. 40 degrees in my house. i was hoping to wake up from a phone call from them bc maybe they were busy. no one ever called. extremely unprofessional. would not recommend if you’re in a dire situation like i was.

  ---

  Response from the owner

  Hello Muhamed, thank you for your review. We are sorry you experienced a gas leak resulting in no heat. Our on-call technician attempted to contact you by phone twice, and did not get a response. We take our 24-hour service very seriously, and have a great reputation for responding quickly. Sometimes our on-call technicians are on another job, and it may take up to an hour for them to contact you back - but we do attempt to contact customers several times, especially in situations where safety is key. Please feel free to contact us again, I know our Johansen and Anderson team will provide great service to you and your family.

More reviews (2)