JKL Engineering
Westminster, Providence, RI

JKL Engineering Reviews

2.6 stars based on 12 reviews

Featured Comments:

• M

  Michael Duong

  1.0

  I was referred by national grid to work with jkl to convert a heating system from oil to gas. Communication was fine before the contract was signed; however, I was treated very differently after it was signed. In the weeks leading up to the project start date, there was little to no communication regarding confirmation and additional questions. I was told that the furnace installation would be complete on the day they started the work. When the team finally came, It wasn’t until the end of the day when I was notified that they wouldn’t be able to complete the work until after the weekend. A weekend without heat and any suitable notice is unacceptable and very frustrating. I understand that not everything works out in an ideal manner, but having calls consistently rejected by Ken, after being invited to call with any questions or concerns is unacceptable. The work they did was/is fine, so far as I can tell, but if you’re looking for a hassle free service and contract, I do NOT advise you to go with JKL engineering(especially not when the New England cold weather is on its way.

• P

  Patty Mac

  5.0

  My central air unit wouldn't turn on the other day and a neighbor suggested to contact JKL. I am always nervous to call for any type of service because you hope the company will be honest, especially because we have no knowledge of these systems. I am so happy to say that someone came today and it was something so minor. He really could've taken me for a ride and said I needed this and that, but didn't. I so appreciate the honesty and booking an appointment for service maintenance. This will be my go-to company and will recommend to family and friends

• B

  Bob

  1.0

  Run, as fast as humanly possible, away from JKL Engineering and its owner, Tony Freitas. I hired them to diagnose a no cooling issue with my AC system. The tech arrived, connected his gauges, and very quickly assessed it as low on refrigerant with a leak in the system. When I suggested that it could perhaps be leaking from one of the two Schrader valves (a simple repair) he replied, “Look, I’ve been doing this for 30 years and don’t tell me how to do my job.” When the system still wouldn’t cool after sealer and 4 pounds of refrigerant he proceeded to say the system couldn’t be repaired and, per his boss, Tony, the whole system (heat included) must be replaced. Really? A high-quality, Rheem system installed in 2011 has reached the end of its life in 10 years? I don’t think so.. He then presented a bill for $685 (!) which included $165 for sealant (which sells on Amazon for $65); 4 pounds of R410A refrigerant for $150; 2.5 hours of labor at $365 (he was on site for 2 hours and 5 minutes, but what the heck, let’s pad the bill as much as humanly possibly); plus a mileage charge of $8. And proceeded to ask if I’d like their salesman to come by and quote a new system! Oh, and just so you know, the check was presented to my bank the very same afternoon it was provided to the tech. Cash the check quick, Tony! I should have known to stay away from JKL Engineering when the owner was swearing and cursing during my call to schedule service, but that’s my own fault. My advice is to stay away from this company. They are not able nor interested in diagnosing and fixing issues. Their sole motivation is to bully, harass, and intimidate customers into buying new systems. I honestly don't know how this man and his employees can sleep at night, but I’ve provided this review so others can learn from my mistake and not be ripped off as well.

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