Jim's Refrigeration Inc
80, Odessa, TX

Jim's Refrigeration Inc Reviews

3.7 stars based on 28 reviews

Featured Comments:

• L

  Lindsey Miller

  2.0

  Jim’s installed our AC around 2019 during winter time. When we turned it on for the first time (spring 2020) it wasn’t operating correctly so they sent someone out for free to take a look. They fixed the problem quickly and I was impressed and even recommended them to others in the neighborhood. That experience is the only thing keeping the second star in this review. Around 2 weeks ago, our AC unit inside the house started making a high pitch noise, not cooling the house well, and ice was building up on it. We paid over $250 for someone to come out and diagnose and fix the issue. The only issue we were told was it was low on refrigerant, so he refilled the refrigerant and went on his way. I don’t have any pros or cons to say about the man that came out other than he wasn’t very personable, but seemed nice enough. 2 days later we realized the high pitch sound never went away and the house was cooler than before but still not great and there was frost building up on the unit again. I called and spoke to a girl who said a little frost is normal and to just keep watch. Over the last week we noticed it’s still not cooling the house down very well. We checked the unit again last night and solid ice had built up around the unit again, proving to us that the issue was never fixed properly to begin with. I called first thing thing morning (9:13am to be exact) and was assured someone could make it out today to take another look. At 4:00 I called because I hadn’t heard anything and was told no one could come out today but assured me someone would come out tomorrow instead. I informed my husband of the situation and he called up to Jim’s himself to speak to someone. The man he spoke to told my husband I didn’t call until a couple hours prior (not true) and he told me he couldn’t make it today (also not true). I never spoke to a man, I spoke to someone named Nancy or Yancy (I think..couldn’t understand her name) both times I called. He further argued with my husband saying it has to be a different issue if they came out and fixed it already, despite my husband telling him it was never fully fixed to begin with. Long story short, i no longer recommend Jim’s. If it was just a “hey sorry, we’re running behind and can’t make it today but will try again tomorrow” it’d be a different situation. I’m pretty understanding and know stuff just happens sometimes. However, they wanted to lie and blame us for the situation, which is completely unprofessional. As previously mentioned, the only thing saving this from a 1 star review is the one good encounter we did have at the beginning of last year.

• E

  Erica Chalfant

  1.0

  Went to buy a couple pieces of underpinning/skirting for my trailer. I called prior to going to ask if they had specific color and the lady said “I think so” and after I asked her to check she still only said “yeah I think there’s some out there”. I went to purchase some and she said they were laying against building. Actually, they were laying halfway across the lot in a cardboard box that was unopened and I had to dig through myself to find correct color. Very unprofessional and would not recommend.

• M

  Michael Hernandez

  5.0

  I was extremely happy with the prompt service I received. The friendly office staff was very helpful and knowledgeable. I strongly recommend you call and ask for Nita to help you with any questions. I was very impressed with the prompt friendly and professional service I received. I've had other companies come by and not even attempt to fix my 6 year old unit but, rather replace it. I don't have time for that!! Well needless to say, I ran them off my property! Thank you Nita as well as your entire staff for taking care of my AC problems and not charging me a arm and leg... Should the need arise, I will definitely call y'all back!

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