Jeff DeLong Repair Service
US-41, Greenbrier, TN

Jeff DeLong Repair Service Reviews

3.6 stars based on 31 reviews

Featured Comments:

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  Jackson P.

  5.0

  Robert from Jeff DeLong Services was fantastic, loved the communication, updates and the prompt fixing of my range. I bought my range with extended warranty through Lowes, and initially was assigned a group called Narefco, where they said they would call within 24 hrs to confirm my appointment. 3 days later, and another 2 calls to follow up, there was still no sign of a confirmation. Finally called back Lowes to get a different technician, and I'm glad Jeff DeLong was assigned - they called the very next morning, checked my schedule, and worked around my conflicts. Professional all the way, very pleased, thank you very much!

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  Teresa Thomas

  1.0

  Our appointment was set through our lowes protection services. They were supposed to come today at noon. My husband had to call them at 2 because they never showed up. They said they were trying to get a part. They had never even came out to look at our washer to see what was wrong... Said it would be around 5 before they came out and they never showed up.They finally showed up 2 days later with the part they ordered which wasn't even what was wrong with the dishwasher. So now they are having to order more parts and they won't be in till middle of next week. Anytime we try to call the company we get thr answering machine. I know sometimes things happen but All it would take was a call to let us know what is going on instead of us wasting a day waiting on them. This has been a very frustrating process with this company.

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  Tim Prow

  1.0

  Jeff DeLong has worked on our appliances several times in the past. Each time we had a great experience. Our washing machine went out, we sent in a request for someone to come-out. Their office asked for a picture of the plate with the model number and serial number. We sent it in, but never heard back. After follow up calls and emails, with no response, we move on to Sears repair service. Sears was at our home and repair made in less than 24 hours. We may have gotten great service from DeLong, however we will never know since they didn't return our calls and emails.

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