Jacobsen Plumbing & Heating
Club, Park City, UT

Jacobsen Plumbing & Heating Reviews

2.5 stars based on 49 reviews

Featured Comments:

• K

  Kristen Lane

  5.0

  Merlin was responsive and tremendously kind to quickly help me. He responded to my text message that I could not restart my water heater. He came over at7:30pm to inspect it. It’s was broken. He contacted the manufacturer on my behalf and discovered it was still covered under warranty. The replacement was delayed by the manufacturer so Merlin took a new one from his inventory and replaced it for me. I greatly appreciate that there’s still a service provider who cares and makes me feel like I still live in a small town.

• L

  Lindsay Havdoglous

  1.0

  Had no clue what he was doing. Showed up late, by late I mean whenever he felt like it. Quality of work is terrible. My hot water heater he installed brand new has been leaking since the day he installed it. Extremely rude.

• D

  Dominique Cory

  1.0

  If I could give zero stars I would. Merlin doesn't care at all for the customer's time. He showed up an hour after the allotted appointment time the first appointment. Came in looked at what was wrong demanded the funds up front before doing any work and then left saying he would contact our warranty company the next morning and come back the next day. The second appointment didnt happen until 5 days later and I had to contact him when the time passed again to find out he was running about 2 hours late. He didn't show until 3 hours later. Merlin took 3 days to submit his diagnosis to our warranty company and I think he only did it then because we bugged him constantly. Do not expect him to contact you about what is going on he is going to "lose your number" every day. Worst experience I've ever had. What should have been a simple clogged drain fix turned into a week long mess.

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