Jackson Heating • Cooling • And More
Broad, Cookeville, TN

Jackson Heating • Cooling • And More Reviews

4.7 stars based on 48 reviews

Featured Comments:

• A

  Alexander Damen

  1.0

  First a little background of me , I am a contractor with 16+ years of experience from north GA , I mainly do inside renovations, decks and additions. I subcontractor some work out to local professionals and not chain companies. So writing this review I know the negative impact it will have on this small company, yet I feel the need to warn any new potential customer. Here is why I don’t recommend hiring Jackson . You would expect a company to not only stand behind their products ( even 3rd party )but also their service/ workmanship , and on “paper” they say 1 year warranty labor and parts . But they are just another company who finds excuses not to live up to that . This is my experience. In Feb. 2021 I completed building a sunroom for my customer . And like always I will rough in the electrical or plumbing and in this case pre-install a mini split unit . I had a professional license electrician install the wiring and I placed the outside unit on the concrete pad , and the inside unit on the wall . All the Freon lines run and attached to the unit ready for checkup and to be finished by an professional AC company . We choose Jackson because they were right around the corner and locally owned and operated. The first time he came the mechanic seemed to struggle with the weighing of the Freon or pressure testing ( vacuum) the lines . Maybe it was his first time doing this or maybe it was the rain . Without actually physically checking the connection of the lines , he said he was done and left . After a month waiting we didn’t receive a invoice so we called and reminded them we still needed to pay . Six months later , the unit wouldn’t work ( cool down the room ) so we called Jackson to come check and diagnose the problem. Of course I wasn’t there but my customer, 80 year old lady was confident that she would be able to answer any questions if needed. It didn’t take long for the technician to conclude that there was a leak and all the Freon was gone ( the unit is pre- charged with 2 pounds of Freon when buying it ) . When my customer asked why that happened, being surprised and concerned for her health , the technician was giving her excuses about expanding and shrinking of the pipeline and or connections. “You can do research that this only happens in rare cases under long time of stress” . They fixed the leak and added the Freon without informing the client ( my customer ) of the cost . I was assuming just like everyone else , that it was their mistake. For not doing the right thing the first time . And then came the bill , actually bills . $240 for labor and $280 for the Freon . And that is on top of the first time that came to “check” the installation of $170. That is $690 total . As much as the unit itself. After calling the office to ask and discuss this bill they said the felt in their right to charge this since they didn’t install the unit . Meaning; if they don’t install the unit ,they don’t guarantee their workmanship . That is literally what they said . So be warned if you want them to service your existing unit . Also if they can’t to a simple pressure/ vacuum test . Then I would warn anyone to have them do a complete installation of a new unit . And finally. Let’s say you think it’s reasonable for them to charge the amounts or even consider their excuses. Don’t yell at the customer, don’t be condescending. Definitely not to the older folks out there. That’s just unprofessional. Update As you can see in the pictures 3 invoices !! But if customer has paid in full , I’ll let her know not to worry about the last invoice . It was never about the installation warranty, but about the service warranty ( written on your invoice ) . I called the office and talk to a lady to discuss the reasoning and if we could maybe compromise on splitting the bill 50/50. But the answer was no . Here is my final thought . There’s a billboard on intestate 40 of Hiller heating and cooling. If not happy with the service it’s free. I think they are on to something.

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  Response from the owner

  First, we would like to say sorry for the negative experience you say you have had with our company. We strive to be professional and thorough with all our installations and service projects. You stated that a total amount of $690 was invoiced for the project, but our records show $451. These invoices have been paid in full, and we are not sure where the difference is. Second, If we do not install the system, we can not provide an installation warranty. We cannot guarentee someone else's installation work. At the time we were there in Februrary, the technician did pressure check and bubble leak test the system and it checked good at that time. (invoice total $171) No leaks found. When we returned in July, the fittings were found to be leaking, according to the tech, heat/cold, expansion and vibration can cause the fittings to loosen up which we feel had been the case. We tightened the fittings back up and topped off the refrigerant charge. (invoice total $280). Finally, we have reviewed the invoices and found that both visits were proper and reasonably charged. If you would like to discuss further, please contact our office and the owner can assist you with any other concerns you may have. Thank you.

• D

  Don Young

  5.0

  Jimmy and his guys at Jackson HVAC worked at our house in Smithville, fixing the shoddy installation work another company had done for us a few years back in an emergency situation. Once I contacted Jackson HVAC - Cookeville, Jimmy came out to the house when he said he'd be there for a quote, and followed through every step of the way just like he said he would. To me that means a lot. It seems too many people are dropping the ball anymore when it comes to servicing or repairing things, and our unit wasn't even purchased through them! The price quoted was in line with past quotes I had received, only those people never came out to actually do the work and those quotes were given to me months ago! The total time between my initial phone call and the job being completed by Jackson was about 2 weeks. I will not hesitate to recommend Jackson HVAC- Cookeville to anyone! If any future work is needed, I plan on calling them first.

• R

  Roger Swiger

  5.0

  From our first contact with Thomas at our new home site to explain the system we wanted which included heating, cooling, air cleaning, and ERV system through installation with Ronnie who was a great installer we always felt like the wanted the best for us and our new home. They were always available to answer all of questions. They worked great with the other trades including our home automation contractor. I would recommend Jackson Heating and Cooling to anyone needing HVAC work for thier home.

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