J & A Waterville Oil Service, Inc
Haven, Naugatuck, CT

J & A Waterville Oil Service, Inc Reviews

3.8 stars based on 19 reviews

Featured Comments:

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  Maia Pavlick

  5.0

  J & A Oil Service is a wonderful company and I would highly recommend them to anyone looking for professionalism, impeccable customer service and high quality work at a fair price! It is such a breath of fresh air to deal with a local business who has been around for many decades and actually cares about their customers rather than the impersonalized service you often get form a typical big box provider. Time and time again, I have been pleased with their service, and will continue to be a customer. Give them a try! You won't be disappointed!

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  Response from the owner

  Always a pleasure to serve you!

• I

  Isabel Cortez

  1.0

  Whoever answers the emails, Kim I believe, is very rude and unprofessional. As I can see from other reviews this seems to be an ongoing issue. I am a new homeowner who knows nothing about having oil for heating. When asked for information regarding pricing, she responded without a greeting, stating “have no idea who you are, your address or credit card”. My fiance’s name was clearly shown in the inquiry page and I’m unsure why payment was being asked for so abruptly. When I reiterated that I was only looking for pricing she responded with the current market rate in all caps. After that I did not even give them a chance. I will not give my business to people who lack respect and basic professionalism.

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  Response from the owner

  Isabel, I am disappointed to hear that you had a poor experience and that we did not meet your expectations. We try to make everyone having contact with our business and services have a pleasant and positive experience, unfortunately, sometimes things don’t work out quite like we would hope. I am not trying to make excuses for bad behavior, but we all have a bad day or give less than our best from time to time. It will be followed up on. Thank you for your input.

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  Craig Dupont

  5.0

  I have been a customer of J&A Oil for over 9 years after experiencing an absolute lack of customer service from the other popular oil company in town! J & A has been the best oil company I have ever dealt with as a Pay as You go customer. Even though they do not hold a contract with me, the level of service I receive is stellar! The office staff is always pleasant, and thorough. The technicians are clean, organized, and knowledgeable. And you can even get you grill gas if needed!! High recommendations from this consumer! Keep up the great work!

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