Islas Bros Mechanical
Culebra, San Antonio, TX

Islas Bros Mechanical Reviews

3.3 stars based on 27 reviews

Featured Comments:

• E

  Elva Villarreal

  5.0

  My AC unit was not cooling and we were getting prices around town. Islas had the best price, fast service, and commitment to keep coming twice a year for maintenance on the unit. I am very thankful they came out and fixed it. They actually took less than 20 min. They are an experienced company. I had called other companies that without coming, they were already saying it was probably one thing or the other with a starting point of $200! I'm just glad I chose this company.

• J

  Jacquelyn Ayala

  1.0

  I've spent a significant amount of time trying to communicate with Islas Brothers. They are totally UNRESPONSIVE and UNRESPONSIVE. Never answer calls, never answer text messages. Will give a time and then not show up at the time. Additionally, after days of trying to coordinate an appointment, Islas Brothers showed up 2 hours late turned on my water house for “maintenance” after 20 minutes just left. Left the water on and NEVER RETURNED. Would not answer phone calls if they were going to return. Then unannounced showed up 4 hours later that evening another man came to pick up equipment left by other technician and said he didn’t have the right stuff to fix so he was also going to leave and can’t fix A/C unit. After two weeks of trying to get this AC unit fixed I am beyond annoyed and disappointed. Numerous of calls trying to get a hold of Islas Brothers someone shows up has the WORST customer service and communication I have ever experienced. DO NOT USE ISLAS BROTHERS. They should not be treating people like this. Go ahead say this review is FAKE or “We never leave a job unfinished.” If you would just answer your phone and actually communicate to your customers you wouldn’t have these kind of bad reviews.

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  Response from the owner

  This is a fake review, we don't even know this person.

• M

  MsRaine1223

  1.0

  The service at this place is horrible... they provide warranties that they do not honor. One of my tenants air went out they did not fix it for 3 weeks although she had small children in the home. Another tenants air is not working properly, its been almost 3 weeks they still have not serviced the unit. They have made several appointments have not kept one of the appointments, stay away from this place and save yourself the headache. They get and deserve 0 stars.

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  Response from the owner

  All this review is a false statement and we will follow up on this undeserved false accusation

More reviews (7)