International Services Mechanical HVAC
Mill, Rockville, MD

International Services Mechanical HVAC Reviews

3.4 stars based on 5 reviews

Featured Comments:

• E

  Eric Suh

  1.0

  They came out to service our heater on a Tuesday and the natural gas odor was very strong. We called the fire department and they advised to air out the rooms, which we did, and if the odor was still present to call the service provider back. We called them back on a Thursday, and the lady informed us at someone would be out Friday from 12PM to 3PM. No one showed, so when I called them back, some other individual stated that they could not come back out unless we opened another service request through our home warranty. I did so immediately and asked if they could send someone back out, but basically got a scolding, being told that we're not their only customers. Having two young children, I would think a possible gas leak would be of higher priority, but apparently not. There is nothing but unprofessional responses and flat out rude remarks that come from the employees of this company, and their lack of English proficiency only adds to the problem. You would think an apology would be in order for giving wrong appointment information, but no, not from this company. If you get assigned this company, do yourself a favor and ask for it to be reassigned

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  Response from the owner

  This review wrote by customer right after he requested for service on Friday around noon before we finally came and completed the job on the same day late afternoon. Just for information, we're 3rd party contractor and we can't service unless home warranty assign the job to us. The claims sent by home warranty around 4:06Pm then we schedule our technicians to come to customer anytime after their working hour because we concern about the gas odor. They finally came around 6PM and this claim has been solved and completed by the 2 technicians on the same day.

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  Michael Alexander

  5.0

  Been using there services for 4 years at my restaurant Boca Botanas and I’ve always been able to count on them

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  Response from the owner

  Thank you for choosing our company for service your restaurants.

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  Uzma Zafer

  5.0

  Last summer my AC unit gave out. I contacted my home warranty company and they sent two of their "recommended vendors". Both were HORRIBLE. Both at getting back to me and also cheating me out of extra money that was "not covered under my warranty". Which I later found out was and was able to get a refund from 1 of them. The other was a fraud and tried to get me to do insurance fraud which I ended up reporting. Anyways feeling defeated and cheated at this time I was grateful I found International Services. Jay and another tech (Jordan I believe but not 100% sure) responded to me the same day I called. They also showed up in the window they said they would. They were EXTREMELY professional and very understanding. They fixed my AC the same day and I didn't have to pay a penny more than what my warranty deductible was. I hope I don't have to deal with any AC issues anytime soon but if I do I am definitely calling International Services again. Thank you Jay!!! I just referred them today to 2 of my friends and I'm sure they will be just as happy with the service as I was.

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  Response from the owner

  thanks , and my plesure to get refaral

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