Integrity Air LLC
72nd, Portland, OR

Integrity Air LLC Reviews

4.9 stars based on 356 reviews

Featured Comments:

• R

  Ravyn Stadick

  5.0

  Jace and the team at Integrity were such a wonderful group of people. After several summers with wildfire smoke and 100 degree + days, we decided we wanted to add central air to our home. Integrity was responsive, and had an estimate within 24 hours. Their pricing was super competitive and easy to understand/transparent. They were on time the day of our appointment, and the crew was super friendly and efficient. Before they left, they were sure everything was cleaned up and we understood the next steps (permit, which they did for us) and testing the system). All in all, this was a great experience, and I recommend them for anyone looking to add a/c to their homes.

• F

  Francesca Duden

  5.0

  When we shopped for an air conditioning system, Integrity Air was a clear choice. Their representative, Ben, was informative, professional, responsive and very competent. He guided us through the selection process and was readily available during the installation. All the workers who came into our house were thoughtful, neat and very competent. We highly recommend Integrity Air.

• G

  Gregory Bielowicz

  1.0

  Integrity Air installed a new Goodman AC unit and furnace at our home in June. The AC unit was installed sideways to cover up damaged fins in eight places on the side facing the home. Nobody from Integrity Air told us that the fins were damaged and installed it without notifying us. When we spoke with Goodman, they told us Integrity Air should have notified us of the damage prior to installation. After the fact, Pedro R., the sales manager, told us that they knowingly install AC units with damaged fins because that's how they arrive from their distributor. Post installation, they also told us that we can submit a warranty claim with the manufacturer but that we would have to pay for installation of the new unit. We signed a contract with a one-year labor warranty, but the reality is that Integrity Air does not honor it. From the time the unit was installed, the salesperson, Jace J., and his manager, Pedro R., told us that the AC unit was installed sideways because code requires 3 feet clearance from a Thuja tree nearby. We proceeded to remove the Thuja tree so they could place the unit facing forward. When it was re-installed facing forward, we noticed the damage to the fins. When we called the City and spoke with an inspector, they told us that the code Integrity Air was referring to does not exist. Throughout the process, we've been lied to. We've called their office several times, and their general manager does not return our calls. We paid $8,000 for a new AC unit and furnace, and they knowingly installed a damaged one and won't replace it unless we pay them again for a job they botched. The day of installation, the installers would not even stay until they checked that the AC unit was working as the electricians they hired put in a bad fuse in the breaker and had to return later that evening to replace it. All of the other problems we had with the quality of their installation, we won't even write about. See pictures below.

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