IMS Heating & Air, Inc.
Peak, Berthoud, CO

IMS Heating & Air, Inc. Reviews

4.8 stars based on 829 reviews

Featured Comments:

• J

  Julien Salmon

  5.0

  Technician arrived at the beginning of the indicated time range. Scheduled service was just standard maintenance of my furnace. I inquired about replacing my thermostat for one that I could control with my phone. He had parts in his truck and was able to make the installation immediately. Technician was friendly, efficient, and helpful. Great service overall.

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  Response from the owner

  Thank you Julien, I'm glad to hear the technician was able to help with your thermostat installation and that the service call went smoothly.

• D

  Danielle Martinez

  5.0

  Our furnace has been acting up and IMS Heating and Air was able to get us on the schedule right away - Dylan came out within 2 hours after calling. He diagnosed the issue and got us up in running in no time. He was incredibly kind, professional and knowledgeable! We are very impressed. Thank you! We’re life long customers.

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  Response from the owner

  Thank you - We love these reviews. We would love to be your Heating and Air company for many years to come.

• J

  Julie Nelson

  1.0

  I moved into a new build that they had put the heater in and I asked them for a quote for an air conditioner. They stated they did not need to send anyone out, that they could do it over email. I get a quote and set up an appointment. They get to my house and tell me they do not set concrete pads but instead use plastic and then let me know they will be charging me extra for the slope next to my house (which they already knew was there). I called their supervisor and he admitted on the phone he knew there was a slope there. So beware. Their quotes are so low because they only do half the work that is expected..... and to answer their comment when I called the office and asked if I would be charged extra the woman said yes. After I wrote many reviews, let them know I was recording the phone conversations and asked for my deposit back then they changed their story and stated they were not going to charge me more. Just seriously beware of this company it was a nightmare.

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  Response from the owner

  We had provided your estimate based on the fact that we had installed the heating system and already knew your duct layout. When we arrived at your home to install the air conditioner, our tech performed a field evaluation. He recommended having a retaining wall installed post-installation, or rescheduling the project to have a concrete pad installed due to the fact that your grade could separate from your house over time. The tech also made a recommendation to add an indoor air quality package for an additional cost while he was on site. The estimate we provided was the price we were charging you for the installation. The retaining wall and concrete pad were merely a recommendation. We have installed many of the air conditioners in your neighborhood, and we have installed thousands of air conditioners in new construction homes with many different grades. We want to make sure our customers understand all options so they can make a decision that best suits each individual’s needs.

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