Ideal Comfort Heating & Air, LLC
Roxboro, Oxford, NC

Ideal Comfort Heating & Air, LLC Reviews

5 stars based on 73 reviews

Featured Comments:

• J

  Jose Gonzales

  5.0

  The Sevice was fast and accurate I was pleased with the work they performed!! With the business being family owned i was comfortable letting them in my home and they were respectful with all my needs! I would highly recommend them for all you heating and air needs! Thanks again for your hard work guys 😁

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  Response from the owner

  Thank you Mr Gonzales for the review! We appreciate the business!!!

• W

  William Faucette

  3.0

  I contacted Ideal Comfort by phone to request repair of my ducts because they had done similar work for me in the past. I was told that it would take several days for them to get to me. the following week I received a phone call saying that the work would begin that morning. I was away when the work was done. After another week, when the performance of my heating system did not improve, I received a text reminding me of an appointment I had for that morning. I was not aware of any appointment. The same day I received two emails with the same invoice attached. I find this situation confusing. I do not know whether work was done, whether it was effective and whether another service call will happen. I might be happy, but I am not sure.

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  Response from the owner

  Hello Mr Faucette, I apologize for the confusion. The 2 emails came from our program. Which we tried to complete the task for the bill at your house. The program was having issues. So it could not be completed on site. We had to finish the work order in the office. That’s why you have 2 emails. Hope this clears things up. Thank you!

• M

  Matt Stevens

  5.0

  Ideal Comfort is amazing! Alan and Ken are the best. Our upstairs unit went out in the middle of a snow storm, with single digit temperatures. We immediately called Alan, and he did some troubleshooting over the phone. He informed us that we could spend a few hundred dollars to make a repair on units that were about 13 years old, and that would be the cheapest route. We have had to make several expensive repairs to both units in the last few years, where we unfortunately didn't use Ideal Comfort. We talked about it, and asked Alan to go ahead and give us a quote on completely replacing our systems. Alan was very thorough, and gave us quotes for different seer units, along with different options for handlers. We trusted Alan completely, and ultimately decided on a 20 seer unit for our house, knowing we would save money in the long run with our energy bills. Alan calculated what expected savings could be for us, and he was spot on! Alan and Ken scheduled installation, and they were very efficient and neat! They were even respectful of our 1-year old's sleep schedule, which was definitely going above and beyond! Alan took the time to show us a thorough tutorial on our new wall units/thermostats, and he answered all questions! We could not be happier with our units, and have complete confidence that these units will keep us very comfortable in the heat this summer! If these amazing American Standard units ever have any problems, we will not hesitate to contact Alan and Ken again!

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  Response from the owner

  Thank you for the opportunity to help with your problems and for taking the time to give us a review! Great people to work for!

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