I.T.S. Refrigeration & Heating, Inc.
Grand, Clovis, NM

I.T.S. Refrigeration & Heating, Inc. Reviews

3.8 stars based on 17 reviews

Featured Comments:

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  Linda Peniston

  1.0

  Called for an estimate from ITS, never mentioned there would be a service charge. Received a bill 3 months later past due and called to ask why was I never told that there would be charge during the service call and the owner Jeff stated," You should know it's not free". REALLY??? well I received another visit before he came w/Rick's Comfort Solutions and there was no charge. Poor customer service!!!

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  Paul Kim

  3.0

  Not bad, not great. I had a 3-4 year AC unit still under manufacturer warranty that I asked about and was told by the technician you guys “don’t deal with that.” I was charged $540 ($150 for 2 hours of labor and $350 for parts + tax). A great company would have helped obtain the part under warranty when asked. I understand not doing it after the repairs are completed but I specifically asked about it before any work was done. It also looks like I was charged an extra hour of labor because “it was too cold” when the technician came out initially. But you guys were responsive initially and got the job done so thank you.

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  Ian Crawford

  1.0

  I have tried working with this business off and on for over a year, and have never once had a good experience. The owner is incredibly unprofessional, almost to the point of being disrespectful. Their work quality is sub par, multiple parts have failed in the first year, and they are impossible to contact or schedule. There is no semblance of customer service or pride in their work. I’ll take my future projects elsewhere, good riddance.

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