I.C.E. Heating & Cooling
Central, Fredericksburg, VA

I.C.E. Heating & Cooling Reviews

4.7 stars based on 124 reviews

Featured Comments:

• C

  Charita Mariner

  5.0

  Brandon Was SUPER FANTASTIC and VERY PROFESSIONAL!! He saw me through the entire process with professionalism, patience and perfection! The team that came to install (KEVIN and 2 others) were professional, kind and quick! Not only did I use them for my home, but they also did my church as well which is where I heard from them. My church is so much more comfortable with the NEW AC System too! They wanted the best for me and I’m a “FAN”!! No Pun Intended!! Thanks so much Brandon and Team!!

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  Response from the owner

  Thank you so much for the wonderful review Mrs. Mariner! It makes us so happy to see that you were well taken care of throughout each interaction with our staff! We are thrilled that your church is now comfortable and we hope your house is just the same. Please call us if you need anything else! Ps. Whether the pun was intended or not, we loved it!

• J

  Joya Lord

  5.0

  After numerous less-than-excellent experiences with the trades, I.C.E. was a refreshing change. EXCELLENT customer care from the first phone call. Brandon came out to look at our HVAC system that had failed. From the start, he was professional and knowledgeable and advised us on our options. He didn't try to "oversell" us things we didn't need, but also didn't "undersell" us on the fact that the old system was at its "end of life". Full disclosure, I went after three quotes from different contractors. One company came out and looked at the system and never provided a quote, surprisingly. So, I had two to compare. I.C.E.'s quote was more reasonable and transparent. It represented the BEST VALUE. Brandon went over every item with us and explained technical details in a way that was simple for a non-technical person to understand. After we compared the details, I.C.E. was able to install the highest quality system for about half the price of the other bid. The two technicians who did our install (Chad and Braden) were punctual, friendly, knowledgeable, and QUICK! They completed a high quality installation of the new Bosch system flawlessly. Brandon came back to inspect their work, which, again, was flawless. And the new system does work GREAT! We have decided to have I.C.E. also do our crawl space encapsulation. I have no doubt that it will be completed on time and with a high degree of customer care and friendly service. Thank you Brandon, Chad, Braden, and the very nice woman in the office, whose name I don't know. I'm not just "giving" you this review - you have truly EARNED at least five stars and my highest recommendation. EDITED TO ADD: You know how when you buy an appliance or major piece of equipment, you have to register it? And you have to generally crawl around, looking for the data plate and take a photo and try to get the numbers entered correctly? Well, I just received the certificate of registration. I.C.E. took care of it! Just one more indicator of EXCEPTIONAL customer service! Thanks!

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  Response from the owner

  Thank you for the amazing review Joya! At I.C.E, we strive to make our customers happy every day, and that starts with our amazing customer service. We are so glad the install was smooth and that you are back to feeling comfortable! Please let us know if you need anything else.

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  Amanda Young

  5.0

  A/C failed at night and I called in the morning, despite the height of summer they were out the same day and kept me informed about their progress. The technician was quick and explained exactly what had gone wrong. Great experience. I have used them previously and every experience has been great. Delighted to have such a great team at I.C.E.

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  Response from the owner

  Thank you so much for the review Mrs. Young! We realize how bad it can be without A/C and we want to make sure our customers get back to stress free and comfortable living as soon as possible. Please call us if you have any other issues!

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