Hurley & David - Air Conditioning, Plumbing, & Heating
Fisk, Springfield, MA

Hurley & David - Air Conditioning, Plumbing, & Heating Reviews

4.7 stars based on 1288 reviews

Featured Comments:

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  Mike Riggins

  4.0

  I don’t typically write reviews, just select the stars and move on. I felt compelled to write a review this time. John and Moses were on time and very friendly when they arrived. Set up the work area which stayed neat and orderly. The reason I felt compelled to write this review is because at the start of the process it was communicated this project would not be done in the day timeline promised. This was beyond disappointing and frustrating which I vocalized strongly to the site manager who came to check in and seemed passive at my concern. Now my review is not to complain, however, it is to commend the extremely hard work that John and his team did to make the project come in on time. John and Moses and the crew who came to my home worked so hard and diligently. They were professional and friendly throughout the day as I asked questions and nervously paced around the basement. Despite a few hiccups thrown at the end of the process John, Moses and I believe Ed was his name were able to get my furnace installed and running for my family. I know they stayed way beyond what was expected and sacrificed some likely family or personal time. I want to say it was their work ethic and demeanor and just overall attitude that changed my frustration to satisfaction. I am extremely grateful to them for going above and beyond to complete this project.

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  Response from the owner

  Mr. Riggins, Thank you for taking the time to share such a thorough walk-through of your experience with us. We are happy to learn of your experience with John, Moses and Ed during the process of installing your new furnace. We pride ourselves in providing excellent service experiences to our customers and are happy to hear that we were able to do so. We will be sure to pass along the praise to our technicians and their supervisors. Thank you again for taking the time to share your experience with us, HD Air is very fortunate to have such grateful customers like yourself.

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  John Moynihan

  5.0

  Adam and Gabriel are very efficient and knowledgeable mechanics. Through no fault of theirs it required several visits to finish repairs on our heating system. We have confidence in their skills and hope to see them again if and when we need their help again. Thank you.please know that Alicia was outstanding keeping me informed and she made the important connections between me, the part’s department and dispatch. Also, Jack in the service department was extremely helpful. Thanks to all

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  Response from the owner

  Mr. Moynihan, Thank you for calling on us for the repairs of your heating system. We are happy to hear that Adam and Gabriel were able to be of service to you. We look forward to working with you in the future.

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  Patricia Mcguire

  5.0

  Nathan did a fantastic job getting to the cause of my heating problems. My Bosch system was installed by another company and it was done improperly. He went through the entire system and corrected multiple problems. I can't thank Nathan enough for his knowledge, professionalism, and persistence in repairing my heating system. Going forward I will use H & D for all of my heating and air conditioning needs. Patricia M. from Longmeadow, MA

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  Response from the owner

  Ms. Mcguire, Thank you for your kind words about the services performed by Nathan. We are happy to hear that he was able to fix the problems that you were facing during the previous install by another company, but are happy to hear that everything is running efficiently. If you have any questions in the future, please don't hesitate to reach out.

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