Hug Plumbing Heating & Cooling Santa Rosa
Yulupa, Santa Rosa, CA

Hug Plumbing Heating & Cooling Santa Rosa Reviews

2.6 stars based on 12 reviews

Featured Comments:

• c

  courtney s

  1.0

  They came out through our home warranty. At first it was okay, they came out and made a repair. Then two weeks later the heater started acting up again. I called the home warranty company again and they told me the vendor would reach out within 24 hours. They didn't reach out. My husband tried to call. No return call. It was around Christmas so we waited TEN DAYS to hear back from them. On the 11th day I called and left another voicemail. On the 12th day I called our home warranty company, who called them - they didn't respond to them either. They dispatched another company who came out. The first company had installed the repair parts wrong AND blew one of our fuses. Mistakes can happen, but mistakes and not being responsive? NO.

• H

  Hawley Lowe

  1.0

  Terrible excuse for an HVAC company. Made several attempts to get information regarding my rental unit but the technician only communicated with my tenant. The first time that I called to get additional information after his visit it said his voicemail was full. The second time I called I was able to leave a message but never did receive a return phone call. I eventually hired another HVAC company to do the work. Don't waste your time or your money. If I could give them 0 stars I would!!!

• P

  Peggie Potts

  4.0

  Installed air conditioner. We had several delays but all were on the side of Warrenty. Once connected to Hug, they were responsive, on time & very professional. All permits & vent tests were all positive. I was very pleased.

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