Hot Spring County 911
Highland, Malvern, AR

Hot Spring County 911 Reviews

2 stars based on 1 reviews

Featured Comments:

• W

  William Clark

  2.0

  I can only give 2 stars because essentially they are a no better then a call center and have no common sence. The problem I had was I called 911 because my wife hurt her neck now I used to be a medical first responder but they just transfer you to life net without toning out other medical tesponders such as the fire dept who can isually get there faster and start stabilization of a person. Well the short of it is I hade to keep calling for 15 minutes until finally she toned out Rock Port for a medical call. Mind you that most of Rockport was on the other side of town they pulled in with the ambulance so if the 911 center had toned the medical responders my wife would have been stabalized quicker. Rock Port fire dept still my heros you are still the quick responders.

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  Response from the owner

  Mr. Clark, We are sincerely sorry you feel that you did not receive the level of service you had expected regarding a medical incident. But to be honest, we do respectfully disagree with your opinion about the mental capacity of our telecommunicator's. (But admittedly, we're naturally biased in that regard.) The details of this particular incident have been reviewed, and though privacy regulations prohibit us from expanding upon details, there are a couple topics we can address. 1. During this incident, HSC911 staff properly followed procedures for activating Medical First Responders (MFR) for medical events. These procedures were developed in partnership with the Hot Spring County Firefighter's Association, and are based on our EMS provider's prioritization of incidents. 2. The insinuation that multiple, repeated pleas for HSC911 to activate MFRs for this incident is not accurate. A total of three 911 calls were placed. The original call (per protocol) was quickly transferred to the EMS provider. *HSC911 did not receive any request (based on call priority) for MFR activation by the EMS service* A second call requesting the status of the ambulance was also quickly transferred to EMS, as HSC911 does not dispatch for the EMS provider, and was not in a position to provide that information. Finally, a third call was placed requesting that we activate MFRs from a fire department other than the department that serviced the location of the incident. The telecommunicator properly advised that it is not HSC911 policy to send resources from one fire district into another based on the personal preference of the caller. However, in the interest of trying to help alleviate the situation, they did exactly that. We do appreciate your use of a public forum to provide feedback on our department's operations and are glad we have the opportunity to better explain our operations. We truly hope all is well with your wife, and if you would like to speak about this incident further, or have additional comments, please feel free to contact our administrative office at (501) 332-4911.