Horizon Appliance & HVAC
Nelson, Longmont, CO
- Phone:
- +1 303-481-2363
- Website:
- https://horizonappliancehvac.com/
- Address:
- 1430 Nelson Rd Suite 223, Longmont, CO 80501
- Hours:
- Thursday8AM–5PM
- CLOSED
- Reviews
- Map
Services
Horizon Appliance & HVAC Reviews
3.7 stars based on 84 reviews
Featured Comments:
s
sheryl thomas
5.0
I liked working with Horizon. They were friendly and knowledgeable. They got the job done quicker than expected. They repaired a refrigerator which has been working well for two weeks and checked on the operation of my furnace. They were honest about everything and answered any questions we had. Well done!
Response from the owner
Thank you for your review.
E
Erin Cummings
2.0
They sent a repair man to inspect and quote the job. The job was quoted for a two man job because the oven was too heavy for one man. I had to pay upfront for parts and labor, which I thought was weird. After almost a week of waiting to be scheduled for my repair I called. They had just got the part in and would send someone the next day. They showed up with ONE person. He was friendly and repaired the part but in the process broke my oven door. So I paid for 2 man labor, got 1 who then accidentally broke my oven door. So I still did not have a working oven. The gentleman returned the next day to repair the door. I called to get refunded for the labor of the 1 man who did not come and was refunded $45 on a $260 labor. The math doesn't add up! I will not be using or referring people to Horizons!
Response from the owner
I’m sorry you had an issue with our company. Labor includes taxes,shipping and warranty. The original technician that did the diagnostic was new and missed hitting the two man required button on the software. When tom arrived to do the repairs he didn’t want to have to reschedule and make you wait longer so he tried to do the repair by himself. Clearly it should of been two techs unfortunately he broke the glass on your door we did that repair of course for free because we broke it. Labor rate is determined on the length of repair and the difficulty.
K
Kim Francis
5.0
Travis was quick to reply and schedule our service call. He had all the parts on hand and got the job done quickly. I highly recommend Horizon for your needs.
Response from the owner
Thank you Kim for your review!
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