Horizon Ac And Heat
77, Waxahachie, TX

Horizon Ac And Heat Reviews

1.4 stars based on 25 reviews

Featured Comments:

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  Eli G

  5.0

  I am completely satisfied with the furnace replacement work done by Horizon AC & Heat on 2/22/22. They promptly scheduled me for the diagnostic visit and then immediately scheduled the replacement once I had agreed to the work. We called in a service request to One Guard Home Warranty because our furnace would not stay on to heat the house. The diagnostic visit was scheduled the very next day. After the paperwork was submitted to One Guard, we were advised the entire furnace had to be replaced because a certain motor was not available. I don’t know if it was due to the shortage of goods the entire world is experiencing or because the part is no longer manufactured due to the age of the furnace (which is about 30 years old). All I knew is that I needed heat in my house and had to rely on professionals to resolve the issue. To be honest, I was a little hesitant when I heard that the entire furnace had to be replaced and certain modifications had to be made with the ducts and gas pipes. I had never used Horizon before, so I immediately went to look at online reviews. After I read a lot of reviews, I was left feeling a little anxious and I had mixed feelings based on extremely positive and extremely negative reviews. I decided the best way to reduce my worries is to reach out to Horizon and One Guard with my questions. I also did some minor research to see what is involved with replacing a furnace and what it would cost if I went with a different company and paid everything out of pocket. Not to my surprise, replacing a furnace can cost thousands of dollars. So, I wrote down a list of questions and called Horizon. I don't remember who I spoke with, but the office staff was able to answer all my questions. She was professional and left me feeling confident and at ease that Horizon would be able to resolve our issue. Another great perk was that they were able to work with me on the final total for the out-of-pocket expenses which was not covered by One Guard. On the day of the furnace replacement, the technician Jose and his assistant arrived and went immediately to work. They were very professional, friendly, cleaned up after themselves, and installed the new furnace perfectly. Because of Horizon, we were able to stay warm during the cold front that came through the DFW area on 2/23/22-2/25/22. My take-away from this entire experience is that everyone’s experience and perception is different. I am they type of person that will ask questions and likes to provide and receive clear expectations. Also, during these past two years of a global pandemic, I am trying to be more patient and appreciative of services I am receiving and especially by those that are performing the work. I do want to say I have had both bad and good experiences with contractors whether they were through One Guard, personal referrals, or from my own search, but my experience with Horizon was great and I would recommend them.

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  Jason N

  1.0

  I would not recommend Horizon to anyone. I was assigned Horizon after contacting my home warranty OneGuard. I was given a 4 hour window for them to show up and they showed up after the window. The workers showed up in a non-company vehicle, appeared to be very fly by night. Not at all the professional appearance I have seen with other HVAC companies. They looked at my unit for about 15 minutes and told me it was short 4 lbs of Freon. They said they would have to come back tomorrow because they didn’t have any FREON. How does a professional HVAC repair company not bring FREON to the work site? It’s like a plumber not bringing a plunger or a lawn service not bringing gas for the mower… the gentlemen were understanding with why I was upset and got the office manager to agree to only charge me for 3 lbs instead of four but wouldn’t come back until the next day. How lazy! I called the office manager and she was very rude. She immediately told me there was nothing she could do to make me happy… What? How about an apology? They don’t keep Freon on hand because it is so expensive… so many excuses. Not my problem is more like it. This company is sorry. Don't waste your time. I wish I would have read these reviews first. I contacted OneGuard and switched to a new company. I hope they stop using this company. .

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  Neal White

  4.0

  Personally, I didn’t have the ghastly experience suggested by other reviewers when we were assigned these folks by our home warranty company. They could have been more proactive then they were when it came to letting us know when they were coming by, but in terms of repair quality and customer service, we have no complaints.

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