Hooper Plumbing & Air Conditioning
Hillcrest, Dallas, TX

Hooper Plumbing & Air Conditioning Reviews

4.4 stars based on 50 reviews

Featured Comments:

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  Ashley Smith

  1.0

  Hammer from Hooper came to my house mid August and cleaned out a difficult to access drain between two sinks in my master bath. I paid $700+, but was happy my drains worked again. A month and a half later the drains backed up again. I called and confirmed multiple times that this was a warranty call and to send the same gentleman out Bc he was familiar with the drain he already worked. Hammer returned and charged be to clean those drain lines again telling me it’s “hard to warranty work Bc you can never tell if someone has a lot if hair and is going to clog the drain quickly.” I have called and my fiancée have called multiple times to discuss why I was charged and no one has returned a single phone call. I would advise against using this company as they do not stand by their work or return phone calls. I have also shared with the neighborhood Facebook page that recommended them Bc this level of service is not acceptable.

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  Tommy Wilson

  1.0

  Hooper Plumbing and Air conditioning is an great example Of a place you’d never want to work. The way people view it from the outside of the company (customers) it may be a great company that takes care of you. Which it is the men that work there are professionals and handle things in a professional manner but they are under paid and definitely unappreciated. The company cuts their employees hours and also pays their highest paid tech a lot less than you would think. They do not pay their employees for driving in between jobs and their employees do not get commission off of anything they sell you. Most of the employees do not go home with more than $1000 paychecks a week which is very ridiculous for the work that they perform and the stress that comes from the office throughout the week. After working there for 6 years I decided it was time for a change and nothing I just wrote above was a lie. I have proof (in pictures) of my hours being cut after I turned my invoices in the following day. I also have every single check stub I earned over the course of 6 years and my hours Hardly ever matched up with how many I actually worked. One week I got paid $418.18 and I am a licensed plumber who had worked over 40hours that week, I went to the bosses and told them about what was happening and it was “corrected”…. Until two weeks later when My check was wrong again. And that’s when I realized they are steadily taking money from their employees and acting like the victim when they are confronted about it. So before you use this company please think about the men that work there and what they go though on a daily basis dealing with thieving bosses and more stress than you can imagine. I dealt with it for 6 years.

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  Response from the owner

  This review is another example of why employee no longer works for our company. Employee was always paid the amount of hours worked. We hired employee out of high school, spent several years training as an apprentice, paying for his schooling and time at school. After getting his state license he began running service calls for our company. Employee was being dishonest about his time on jobs and un-approved work outside of our company. We have high expectations of our employees which this employee could not meet. Most of our employees have been with us for 5 years and up. Our customers are our most important asset, any employee who compromises that relationship cant work here. We have been in business since 1923 have had employees spend most of their career with us and retire from here.

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  Trey Bounds

  5.0

  I am a Realtor in Dallas, and Hooper Plumbing and Air Conditioning is one of the few companies that I never hesitate to call or refer to my clients. They also have taken good care of me and my personal Plumbing/HVAC needs. It's wonderful to have a company that you can trust implicitly.

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