Hometown Air Conditioning & Services
Blaikie, Sarasota, FL

Hometown Air Conditioning & Services Reviews

4.4 stars based on 26 reviews

Featured Comments:

• P

  Pidgie L

  1.0

  Back around 2016 I used this company when it was under different management, and it was wonderful then. Now it's dreadful, and I would never recommend it. Even giving one star is too much! I was sent a tech who advised me to change an AC part. The owner then came out to give me his opinion and he told me that it wasn't necessary to change that part. When I commented that his tech was very anxious to sell me something I didn't need he got all upset for me criticizing his tech even though he, the owner, contradicted the tech's assessment! Seriously? Awful business practices. Also, this company will not call you to remind you of your 6 months maintenance after you spend $130 for a bi-annual checkup. I was 6 months late for my maintenance checkup (This was during covid, a very unusual and fraught year; you would think that a company would take that under consideration?), and the owner would not do the maintenance claiming, in other words, "too bad so sad", because my year had expired and it was up to me to contact them. First he called to tell me he would send me a check for the missed maintenance, and then he called back and told me he had changed his mind and would not!! Who does this?? Other reputable companies will call you to remind you of your service maintenance that is due. This company won't bother, because they insist it's your responsibility, even in a year like no other that we've experienced as a nation. Then when you forget, because you have other things on your mind like staying healthy, they will write you off. The president of this company, Peter Tenn, claims that the policy of Hometown air is 100% customer satisfaction. Ha! Atrocious customer service, steer clear. I switched to Veteran Air and recommend them wholeheartedly. They have no problem giving excellent customer service, and will be in touch without fail when your maintenance is due. Definitely a no-brainer.

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  Response from the owner

  First off Meredith Lawson not Pidge L...we honor everything as a business and take care of all our customers proficiently. In your case, I verbally told you to call our company every 6 months for a maintenance. I even notated it on the invoice with your signature attached. This is not my responsibility as a business owner to remind my customers of when their maintenance is due. It is clearly stated on the invoice you signed. For you information, we took care of all of our customers during the COVID Pandemic. We wish you the best MERIDITH LAWSON and unknown Pidge L 568 / 4000 Hometown AC & Services

• B

  Bharat Chandra

  5.0

  I'm writing this review without any connection to the company or any incentive. I was not asked to write a review, and it was not expected of me. Having said that, I'd have been happy to write this review if they did ask because this company is EXACTLY what I want: honest, highly skilled, priced fairly, and unbelievably responsive. Having your AC go out on a Sunday evening at the end of Independence Day weekend (!!!), you don't expect to get someone to your home that evening. If you're like me, you're just looking for someone who knows what they're doing and can show up on Monday morning. Well, I didn't have to wait until Monday. My AC had a tricky problem, but it still got fixed that night by their Master Tech, Tim. He was polite, patient, and took time to explain every part of the process. AND, the owner of the business himself (Gary) called both before and after the repair to make sure all the communication was thorough and that I was satisfied with the work. If you're reading this, you're probably trying to choose who to hire. I can tell you you're safe to go with Hometown. I wish I'd found these guys years ago because they're the kind of company that's so good you don't have to worry about who to call for this kind of service anymore.

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  Response from the owner

  Bharat, Thank you for your kind words!!! Hometown Air Conditioning & Services

• C

  Cayla Kampan

  2.0

  Poor customer service. Paid for 2 maintiance services. He is Never in office to verify and scheduled our 2nd one. Did new install and when the elevation certificate was performed the ac pad was found to be out of code. When shown the report His answer was well it passed inspection so not my problem.

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  Response from the owner

  First of all when you called, you wanted a maintenance performed on your hvac system. I looked at the schedule and told you we were 3 weeks out for service. Your words were, we sold the house and it needs to be done a.s.a.p. I again told you 3 weeks is when we can perform the service. Your words again were, I will have to find another company because it needs to be done asap. You then call me 3 weeks later and request a maintenance again. If you scheduled with me the first time, we would of taken care of you and this 2 star review would of been obsolete. Also we installed a unit for you and it passed inspection by a county inspector. How is the pad our fault because any problems with the system or pad would of been red flagged by the county inspector? Lastly, we are a very busy AC Company that is mobile and making it to the office is very difficult during the summer months. Thank you for your kind words and wish you the best on your new home.

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