HomeServe of Brooklyn-Queens
Rockaway, Queens, NY

HomeServe of Brooklyn-Queens Reviews

4.7 stars based on 607 reviews

Featured Comments:

• B

  Badr Yacoub

  1.0

  Homeserve workers that they call them engineers are very rude, impolite, Michael is very loud, talks down to us as if we work for him and do not know anything. Jamal is the same in addition to he is very sloppy , Horrible experience. I advice you Homeserve if you really want to stay in business give better training to your technicians after you carefully select them. Even when I asked to speak to a supervisor, she did not do a thing to solve my problem, I AM NOT HAPPY!!!

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  Response from the owner

  Hi Badr, we're so sorry to hear about your negative experience. HomeServe prides itself on providing a great service. Can you PM us your contact information and address so we can have the right team members reach out to you?

• s

  sybil arroyo

  5.0

  The plumber came and unclogged our toilet in less than 5 minutes. He didn't even use any tools, he used our plunger. I was expecting him to have at least some high-powered auger or tool but he came in with nothing, plunged 3 or 4 x and it was flushing again. Of course, we felt silly, being that we had a auger and had used it repeatedly to no avail. He explained what probably had transpired and how to prevent blockage in the future. That night he was our hero!!

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  Response from the owner

  Thank you so much for the kind review! We look forward to working with you in the future.

• C

  Carlos J

  1.0

  Called HomeServe because of heating radiator malfunction. They send the same technician twice who will not do his job; His name "Salah" from New York - Queens area; he will only come to the home visit and see, doesn't like to do anything, and for the second time in 3 months his answer was "get a new system", instead of trying to repair, or to investigate what it is wrong; a lot of attitude towards customer and very challenging; giving explanations and justifications that doesn't make sense; he even mention to me not been a "Carpenter" so he can not touch, open or check the radiators from the heating system. I hope the company read this reviews and follow up with costumers because after this experience i will not longer recommend their services to anyone. Seems like he is the only one around the area or assigned to zip code 11370 because it is the second time that same person " Salah" shows up and do nothing. I also put a complaint with the company directly twice but No one at Home Serve follows up until now. Still no resolution.

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