Home Upgrade Specialist
Brea, Los Angeles, CA

Home Upgrade Specialist Reviews

5 stars based on 43 reviews

Featured Comments:

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  Arman ‌Shahbazian

  5.0

  Background: I contracted homeupgradespecliasts for a new AC installation. I did my due diligence beforehand and was impressed by how competitive their offer was , on top of the fact that they offered all the top brands. I also wanted to do everything by the code and unlike some other companies they actually encouraged applying for city permits. They filled the applications quickly and from the day I signed the contract till the installation there was only a few days delay. Day of: I wanted to install the AC on the roof so I needed a crane. They scheduled everything. Everyone was on time and everything was schedule to a T. Crane showed up on time, the crew were professional and courteous and everything was finished in just one day! Inspections and rebates: The inspections and rebates is were their customer service really shined. It took a few rounds of scheduling to get the inspector to come to my house and verify everything. It took almost ONE YEAR for my rebate application to get processed. During this time, they were very responsive to my calls and in multiple instances provided and updated the documentation that the city had asked for. 5 star customer service here. My only recommendation for the team is monitoring the corp email more frequently. Having said that, my phone calls were always answered promptly!

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  Response from the owner

  Hi Arman, We thank you for such a wonderful review. All comments will be taken into account and we appreciate your constructive feedback, we have gone ahead and updated our processes regarding the corporate email address. Thanks again for the review!

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  סימה אריאנפנה

  5.0

  Highly recommended! I called in after a long research of companies. Simon was wonderful! We replaced our HVAC system with high efficiency system and received $2000 in rebates. They also installed the Nest thermostat which I love! Thank you Home Upgrade Specialist and thank you Simon!

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  Response from the owner

  Thank You!

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  Alex Carrion

  5.0

  I called Home upgrade specialist to get the LADWP AC Optimization program done at my house, someone on Nextdoor app was happy with their service and they were highly recommended. The specialist Sam came right on time. He was very professional and even wore shoe covers every time he came inside the house. He checked the unit outside, check the attic, change the filter, check temperatures and as part of the program, replaced my thermostat with the nest. I was skeptical and thought they might want to sell me something else, but to my surprise, there was nothing more to it. A happy customer.

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  Response from the owner

  Dear Alex, Thank you so much for sharing your experience and your kind feedback on our awesome technician Sam, We really appreciate it! It was our pleasure being able to assist you with your AC Optimization through DWP program, please let us know if we can help with any other home upgrading needs. Customer Service Team Home Upgrade Specialist

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