Home Services at The Home Depot
Veterans, Normal, IL

Home Services at The Home Depot Reviews

1 stars based on 2 reviews

Featured Comments:

• L

  LaTonya Harris

  1.0

  I am so unbelievably disappointed in the service we've received at the Home Depot in Normal, Illinois. We purchased two replacement garage doors in July. We paid for the doors in full. The installer came out, confirmed the measurements and the order was placed. We have called four times and physically visited the store twice about this purchase. The service people there continue to tell us it's their partner causing the delay. Today, I went to the store because when I called the service person was unable to give me any updates, and we'd have to wait until Monday for the store to contact distributor. When speaking with the manager at the customer service and getting the same runaround, I asked would it be an additional charge if they installed the one door (which was her solution to my immediate problem) that was available because our door is becoming a safety hazard, which is why we purchased a new door in the first place. She advised that she didn't know if there would be an additional charge. So, I asked to be refunded if the doors aren't available on 9/18 so we can get the doors from another store, in which she replied that she and the store manager had discussed that option before I arrived and she'd advised that we could not have a refund because these were custom doors. So, they can't tell me when the doors will be available, can't tell me if we will be charge twice if we replace the broken door, hey have our money, and we have to potentially lose two days for installation. Upon talking to the store manager, she reiterated what the previous manager had shared and was non committal on how she would make us whole since we are being so inconvenienced and the service is so horrible. We paid for a service and continue to have to reach to the store for a product that they promised two weeks ago. I am a loyal customer, and didn't rate them poorly when the installer for our front door never called, and the door was at the store for a week. Our contact to follow up initiated to follow through on that service. That promised was delayed as well. That should have been my sign. I am so done with HOME DEPOT!!!!

• M

  Michelle Winford

  1.0

  Needed a patio door installed, so many things went wrong. -Home Depot never called me with a window time of when the installers would be at my house to do the measurements. -The installers were rude and talked to me like I was stupid when I was just trying to get as much information as possible. -I had to make 3 trips out to Home Depot to build my door but they never had the measurements. -Twice after standing around in the isle in front of the door and window section for 15 minutes finally someone asked me if I needed help. -Then when they finally got the notes come to find out they wrote down 'Will not do'. Thanks! You could have told me that before you left my house with the measurements and not let me ask all those questions and be rude to me when you weren't gonna install anyway! I will take my business else were from now on.