Home Energy Savings Specialists, Inc.
River, Crozier, VA

Home Energy Savings Specialists, Inc. Reviews

2.8 stars based on 11 reviews

Featured Comments:

• V

  Vasco M Pontinha

  5.0

  We cannot recommend Keith enough!! Our HVAC unit had stopped to blow hot air all of a sudden and we put in our service request with our home warranty at 11pm. At 8am he calls the next day - he made sure to ask us a good time and he showed up exactly when he said he would - that in itself shows you how responsive and reliable he is. Then we watched him work his magic: he made sure to check every single component of our HVAC system - even though our unit is deep inside our tight crawl space to be able to pinpoint exactly where the trouble lied. I don’t think any other review does justice to how thorough and knowledgeable Keith is: we told us exactly what the problem was and how to proceed to get it fixed right away (basically we needed to get a new google nest). We have no doubt we will be hiring Keith again for our regular HVAC check ups and whenever (let that be in many years) we need a new HVAC unit. Thank you for your professionalism and knowledge! Our family is most thankful!

• C

  Conner Schmitz

  5.0

  I've had several companies try to fix my HVAC through my home warranty with no luck. Keith came by once, diagnosed the problem, then came back with the part that needed repair the second time and fixed it up. Not only that, but he checked the entire system afterwards and found another leak which he quickly patched up, saving both of us time and money in the future. The company is probably super busy, as it is getting quite warm in the area, but he took his time to make sure the job was done correctly. Definitely will be calling them back if I ever need help again.

• G

  Geraghty Campbell

  1.0

  Keith performed service at our home as a result of a home warranty issue, and was arrogant and hasty in his assessment of our hvac system, claiming that we just needed to replace the freon... well our air has gone out again just a week later and after some research have found that: "Freon should never need replacing or adding because it’s not used up like gas in your car. Your air conditioner is a “self contained system”, meaning Freon flows back and forth between the outside and inside unit, but it should never escape. If you’re low on refrigerant, then there’s a leak somewhere in your AC system. So you should never have a professional add more refrigerant without looking for a leak." Keith didn't look for a leak, simply filled up the frion and moved on the next job - so he could collect a paycheck from us and the warranty company. So, now we are back to where we started with a $300 electric bill to boot.... Do not trust this company for your home/warranty company or not. Keith has no compassion for families, and lacks professionalism and courtesy. If I could give negative stars, then I would.

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