Home Comfort
Rochester, NY

Home Comfort Reviews

2.4 stars based on 9 reviews

Featured Comments:

• A

  Andrea Berman

  5.0

  Top level customer care. Called for a furnace repair. Scheduler actual gave my SO ideas to troubleshoot (none of which worked but good ideas). Tech listed closely to our experience with the issue, before he even went in the basement. DID NOT talk past me to my husband, for which i give him a lot of credit, since the last furnace person did just this. Asked a bunch of intelligent questions, figured out pretty quickly the filter had been jammed into the slot incorrectly. cleaned unit, changed filter, charged us just for a yearly tune up appt, not an emergency repair call. Did not have to ask to wear a mask, was very respectful, great communicator AND listener. asset to the company. 👍🏽

• d

  dan V

  2.0

  In 2016 we were sold a bill of goods by a salesperson from this company. We were told through NYSERDA this $10,000 unit would mostly be paid by a grant. When they sent us financing paperwork we refused to sign. They still showed up to install unit and when we said we didn't want the unit and would not sign the loan application, we were threatened with a lawsuit. We let them install the unit and now have $10000 plus interest in debt. To makes matters worse, this unit we have to supplement heat because this unit is terrible. We had trouble again with the unit and called home comfort. They no longer service their unit. Gave me number of manufacturer,.who gave me number of manufacturer rep who told me they couldn't help me. Contacted Cellino heating and they are coming to look at the unit this week. The ironic thing is the person for home comfort told me that we should replace that unit because it is prone to break down.

• D

  Debbie Gacek

  1.0

  They were given to me by empower ny and nyserda. the process started April 24th. tons of broken promises and lies. They kept promising they were coming to insulate and they never followed through . It is now January 29th and they just blew me off and didn't care at all. I had to start all over .. my house is freezing and they could care less. Stay far away from them. scammers

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