Hoffman Cooling & Heating Company
Memorial, Stillwater, MN

Hoffman Cooling & Heating Company Reviews

4.7 stars based on 479 reviews

Featured Comments:

• t

  tjastromski

  5.0

  I was referred to Hoffman’s by the previous owners of my home, and for good reason. My furnace started blowing out cold air, and I could not figure out the “fix” on my own, no matter what I tried. Called them at 7a and they were at the house within a few hours and had my unit back up and running shortly after that. Very personable and professional, and even gave advice on future maintenance. Definitely recommend!

• D

  Diya Maaliki

  2.0

  Had to contact them for a no/low heat case on a Sunday in house we recently bought. (Very unprofessional lady responded at first but later the dispatch guy that called was much more professional). Their sticker was on the furnace so I had no other choice since all other providers will give priority to their customers on a Sunday emergency. Despite the service guy being nice, he really did nothing other than power cycle, clean the sensor and blow in the water hose and charge a hefty 220$. Issue remains unsolved. - I do not recommend. - In addition, and based of the business owner reply below, I think they miss understand reviews. Reviews are based on first impression and experience. - As a local guide regardless of "after the fact" outcome, reviews remain unfiltered feedback.

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  Response from the owner

  We are unaware of any unresolved issues and we have reached out to schedule a time to come back as your call is under warranty if related to our initial repair. Emergency, no heat service can be costly as we pay our techs well for doing their job and giving their commitment for the entire weekend. Our truck fee was 150 to show up and you paid 70 to repair it, that is cheap. Take care and it's too bad we haven't been able to address your concerns over the phone vs using a review to communicate.

• D

  Daniel VerBout

  5.0

  We found out that heat exchange had a whole and could lead to a dangerous situation. Hoffman was able to quickly get us a bid within an hour or two and come up and install the next morning. Great value compared to other bids and their installers were helpful and courteous

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