Hobson Air Conditioning Inc.
Weatherford, TX

Hobson Air Conditioning Inc. Reviews

4.8 stars based on 84 reviews

Featured Comments:

• M

  McConnell House

  5.0

  This was the best service repair call I have ever had. Our condenser was broken and heat was rising in our house. Hannah who answered our call was so kind and understanding. She went above and beyond to get us an appointment. Mark the service technician was prompt, professional and a trust worthy guy. He was very good at his job with lots of knowledge. With in 30min the house was cooling again. We will be able to sleep comfortably tonight thanks to this AWESOME team.

• C

  Chad Bailey

  1.0

  I’ve using this company for the last 8 years. This is my first bad experience with them. I called because my home was having issues keeping up with the high heat. Techs came out, 1 training the other because he was new to the company. The “trainee” I did not have issues with, but the “lead” was something else. They found a leak on the unit like I was expecting, but they felt something else was right with the system. Next thing I know my zoning board is shorted out (no repair part available), and the lead tech took one of my Nest thermostats off the wall and jack with some wires. He put it back together but it had a blinking link. I questioned about the new problem and he omitted he was not familiar with Nest thermostat. The new at least tried to research a resolution to the problem. They felt the thermostat could not be addressed with resolving the zone board issue and “someone” would be out when the replace part was available. At this point I’ve gone from a poor preforming A/C to one that didn’t work at all. They left and 15 minutes later I received a notification that a tech was on the way. I thought my luck was returning. The same techs came out saying they had a fix to at least get cold air into the house. Several more hours pass and now both my thermostats are not working. The lead tech gives up and says someone will be out in a few days but they had other people to go take care of. I could not believe he said that. I called their dispatch and requested that their supervisor come out ASAP, which he showed pretty quickly. Again several more hours pass, nothing is working and the guys look like they are fixing to heat stroke and now my compressor has a shorted out borrow (again to replacement part available) and the service manager is talking to me like this is going to cost me a lot of money. Today’s end result, they guys arrived at 9:45a and were here till almost 7p, My A/C is wired directly to al least put cool air into the house, and my unit has to try and cool a house that is now over 90 degrees Fahrenheit, and I’m looking at needing 2 new boards and possibly need new wires ran from downstairs to the attic of a 2 story house. I will not be paying this company 1 penny to fix this stuff. If I have to pay to have this done, I will pay a different company to hopefully take care of me right.

• A

  Aarion Chartier

  2.0

  Been using Hobson for many years and they have served us on multiple occasions. Never had an issue with a diagnosis or price of a repair, until now. Technician was great, very professional but the cost of repair for what was wrong was way too high. I understand that HVAC repairs can be pricey but this was making me feel like I was about to be robbed. I used to recommend Hobson to others, but now, if this is their way of conducting business, I'll have to rethink that decision. If you choose to use them, just be aware of going rates and don't let them overcharge you. A profit is fine, I agree with profits, but charging about 3 to 4 times more than you should is not ok. I hope this is an isolated incident but I fear that this is their new business model. 5 stars for the technician, but 2 stars for the Company.

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