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Hoffman & Hoffman, Inc.

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This page contains information about High Point Refrigeration & Air Conditioning Company in Rail, Greensboro, NC which locates proximate to you. You can get to know contact information of the hvac repairing service like opening hours, addresses, phone numbers.

High Point Refrigeration & Air Conditioning Company in Rail, Greensboro, NC | HVAC Near Me

This company responded promptly to our request for service. They came out in a matter of a few hours, and diagnosed our system very quickly. They worked diligently to find the appropriate parts that we needed to ensure that our system would function properly. They came back out the same day close to closing time to try and get our system fixed that same day since we have a small baby. They ran into an issue and we’re unable to fix it that evening, but came out on a Saturday morning when they are typically closed and fixed our system for us. We are very thankful that they paid attention to detail, came out on a day that they typically do not work just to fix our system, and they we’re very caring and professional. I highly recommend this company for any of your HVAC needs. You will not be disappointed!

Excellent well ran company! We recently had a broken AC unit and called High Point and they came straight to my house there shortly and had it fixed and up and running within the hour! The workers and owner was very nice and professional. Will definitely be using them moving forward!

This crew was amazing!  They put in a new unit at our home.  They gave us a great price.  They were always  on time.   They were Very clean and professional the entire time.  Extremely happy with the work that was completed.

High Point Refrigetation is very professional and provides exceptional customer service.  Our company has formed a wonderful relationship and we will continue to use them as our needs arise.  The technicians are friendly and thorough when explaining the problem.  Thank you for being a great company!

Great company! Would definitely use again if the need arises. The tech that came out to service my unit knew exactly what to do. Very professional and timely.

I called the company this morning as my coolers were not cooling...spoke to Melissa.  Really pleasant and they were able to accommodate me the same day...a plus.  Vendors got to store at 12:28 (according to my camera) and left at 1:50 -- they charged me for 2 hours (not a plus)

After explaining the problem, service techs were good at getting right to the issue to resolve (a plus).  They kept me informed and that was appreciated (a plus).

Now, the surprise.  Got my bill and it was $894.34...a whopping $500.00 more than I had paid just 2 years ago (highway robbery).  Reason I was given is that the R-22 coolant was expensive and they charge $95.00 per pound and I was given 6 lbs.

So I set out to find a small business that could have done the job ...still looking but I went to refrigerant depot and saw they sell the same R-22 10 lb canister for $240.00 ($24.00 per pound).  Charging $95.00 is just highway robbery.

A very expensive lesson learned here.  Since I didn't want to do any searches and wanted to support a local business, I paid dearly for it.  I will no longer be using this company as they seriously overcharge in service.  As a result of this experience, I will not  enter into the bi-monthly contract to service any of my equipments anymore.

Supposedly my coolers should work now.  I'll monitor over the weekend.  If it doesn't, I'll be on the phone first thing on Monday.

For anyone thinking of using this company, MAKE SURE TO ASK FOR A QUOTE BEFORE YOU EVEN ATTEMPT TO HAVE SERVICE PERFORMED.

Hello, Jackie.  I'm sorry you feel as we didn't meet your expectations.  I'm not sure if you know this, but refrigerant prices change monthly, so 2 years previous would be drastically different than now.  Your system takes a refrigerant that is now phased out, they don't produce it any longer, nor will they let companies import it, so the price is high for this.  When you called with your concerns, my service manager called you directly back and explained, and he even discounted the refrigerant some before you even called with concerns.  We then responded back for another issue a week later, at no charge, like you asked.  When we responded, someone was supposed to be there at 7:00am, and we were there at 7:30am, and nobody was there.  We then sent someone back after that as well, to take care of you, again at no charge.  We try to be a great company, and we always honor our work, so we charge our rates to do this.  I ask that you review how we have responded and took care of you, and please leave feedback based on that.  Thank You.

I have used High Point Refrigeration and Air for our business and residential needs for several years now.  All I can say is Wow!
These people are unbelievable to say the least!  Josh, the "boss" man seem to always find a way to take care of whatever needs to be fixed in a timely fashion.  If you are in need of HVAC services, don't look any further HPRAC is the real deal. Five stars is all I could give but ten is what they deserve.

Worst company I've ever had the displeasure of dealing with. They overcharge on the time that was spent at the location, and you don't find that out until they send you an invoice in the mail; at this point, the company becomes unable to be contacted. The receptionist is unable to help with any billing issues, for that the general manager is needed. While, we've had to contact this company on multiple occasions, the general manager is always unreachable. This company is literally scamming people by adding extra time into their labor costs.

This brings me to to the second issue, they allow the serviceman that had come to help to not properly check what the issues are. They let them guess that the issue is fixed and leave. They gave us a $500 bill overcharged the time spent with the issue still persistent with our freezer; at this point we had to get another overcharged time spent, and another $500 bill. Since the invoices are sent via mail, we didn't even receive the first overcharge until after we had to have another serviceman come out. Resulting in two overpriced bills coming at the same time. This company is scamming people of their money, and become completely un-contactable for resolutions as soon as they send out their invoice for you to pay.

If you are looking for quality work at affordable prices, I recommend these guys. Very professional, polite, follow standards due to covid, and reasonably priced compared to others in the same profession. Thanks for your high quality standards.

I am very happy and pleased with High Point Refrigeration. The owner was very professional in explaining everything that needed to be done. They completed the job in no time. I would highly recommend this company.

High Point Refrigeration & Air Conditioning Company
Rail, Greensboro, NC

High Point Refrigeration & Air Conditioning Company Reviews

4.5 stars based on 45 reviews

Map & DirectionsDirections

Nearby HVAC Companies in Greensboro

High Point Refrigeration & Air Conditioning CompanyRail, Greensboro, NC

High Point Refrigeration & Air Conditioning Company Reviews

4.5 stars based on 45 reviews

Map & DirectionsDirections

Nearby HVAC Companies in Greensboro

High Point Refrigeration & Air Conditioning Company
Rail, Greensboro, NC