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This page contains information related to HGH Mechanical in Park, Edgewood, MD which locates in your area. You can get to know information of the hvac repairing service like opening hours, addresses, phone numbers.

HGH Mechanical in Park, Edgewood, MD | HVAC Near Me

I called HGH the next day someone came look at what I needed and gave me a great price on my new HVAC system and the next day the team was out installing it. They were very professional and and even cleaned up after.  I called to get an appointment to get winter check-up on the system and to change the filters and was given a 7:45am appointment. Steven came right on time and with a great attitude. He was very professional and got everything done in a very timely matter.  HGH is wonderful!!!!!

We had a great experience with Phil Hobbs from HGH.  We need fast assistance with a leaking radiator.  He was at our home in a couple hours.  He fixed the problem quickly and the bill was reasonable.  I plan to call HGH about modernizing our entire HVAC system.

HGH team installed gas lines inside my home to be used for converting my 2 wood burning fireplaces to gas.  There were many steps to coordinate with BGE contractors, county inspectors, Miss Utility, and hearth installers and HGH had to work around all the other contractors schedules, as well as their own. They were flexible and adapted to the ever changing schedules. While they could not promise no holes in my ceiling, they took extreme care and were successful in not having to punch holes in my ceilings to run the pipes.  They did a neat, non- intrusive install, cleaned up, and kept me apprised of the project. When I had the need to call them, my calls were answered promptly. The technicians were very friendly, pleasant, and very experienced.  I had confidence that they would deliver their services as promised

Be very careful hiring this company, be sure to ask about their trip charges, after hour fees, and any other fees beforehand. My wife reached out to this company to take a look at the HVAC system at her investment property in Baltimore and was charged a trip fee, after hour fee (mind you the tech was only there to 4pm not late at night), and some other fee that does not make any sense, especially since the problem they claimed to cause the issue turned out not to even be a factor. At no time was my wife told there was a trip charge or after hour fee after 3:30 pm. The tech opened the furnace and after some time told my wife the new system needed a new control panel, which would be covered under warranty but HGH charges for processing the warranty for the customer. The tech left to get the part, claims to come back with the part which he never showed her and then says its still not working. My wife then asks if it's common for two (previous part in the new system & new part the tech picked up at the store) parts to not function properly because she knew something wasn't right. He said he couldn't figure it out and his boss would come on Monday to take a look at it. Another guy comes on Monday after the weekend and said another issue was the problem not the system needing a new control panel. Thankfully my wife decided not to more forward with having this company do any work on the HVAC. Bottom line she was charged fees that she was not aware of & for the time wasted on a false diagnosis, which is not at all her fault and should not have been her expense.

We are surprised and sorry to hear of your dissatisfaction, especially since your wife thanked us over the phone, was not charged for our second visit, and since the previous installer’s mistake was the cause of your unit not working properly.

According to our records, on Dec. 3 our tech performed diagnosis and determined a bad board.  He informed Sabrina that the board was under warranty, but since we were not the installing contractor, she would be responsible for the labor to get/exchange/install the part.

She agreed and so he left, picked up the part, returned to the investment property and installed.  After installation of the part, he could still not get unit working.  He told her that he would have the service manager return on Monday.

Our service manager went to the property at no charge on Monday, 12/6 and after examining the equipment he found that the PVC furnace vents were installed incorrectly by the original installer.  Vents should have been 3”, according to manufacturer’s specs, but the installed vent was only 2”.  To verify, he called the manufacturer and was told that the equipment was not under their warranty (as it had been purchased from a third party, possibly over the Internet) and she would have to contact the original installer to address warranty and venting issues.

Your wife indicated that she understood and said she would be in contact with them.  Our service manager did provide her with a verbal estimate for HGH to do the repair work. He also explained to her about the error on the invoice, actually in her favor, regarding the wording ‘after hours trip charge’.  She understood and paid the original invoice, which included the warranty labor.  She was not charged for the second visit.

Our service manager called your wife on Tuesday and left a message just checking in regarding their discussion from prior day. He called again on Thursday, and she answered. During that conversation she thanked him for following up and indicated she had not had time to follow-up with original installing contractor. There has been no contact since, and certainly no mention of any dissatisfaction. We wish you the best success with your investment property.

The most professional, knowledgeable, always on time. I had the best experience working with this company  .I will use them again if I need anything done. I highly recommend HGH for your needs.  Dorothy Singleton

Thank You! It was a pleasure working with you!

HGH Mechanical
Park, Edgewood, MD

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