Hero Heating and Air
Point, Mt Pleasant, SC

Hero Heating and Air Reviews

5 stars based on 522 reviews

Featured Comments:

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  Naomi Wallace

  5.0

  When I called for an annual tuneup of my heating system it turned out that my previous company had been sold to Hero. When I looked them up I saw all the outstanding reviews & I was reassured about using them. Well they have all these great reviews for a reason! Outstanding customer service and good pricing. I especially like the text message with my technician's name, photo, and a little bit about him - what a nice touch!

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  Response from the owner

  Thank you Naomi for the amazing and stellar review. We at Hero strive to give customers the outstanding service y'all deserve. Thank you for choosing to use Hero Heating and Air for your HVAC needs!

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  Nancy Brotherton

  5.0

  Scott came to do a semi-annual maintenance at our home. We told him our house was constantly cold. He did a thorough inspection of our heating system and found a problem with the damper which wasn’t working properly - causing the heat to cycle on/off so the temps couldn’t stabilize. He was able to make repairs to the system so the heater could run properly and within approx 2 hours our house was warm! Scott also identified that the damper in our system was an old style and we would benefit by replacing it with a more modern system. We asked him to order the parts and setup a return visit to perform the upgrade as soon as the parts are available. We were very happy with the service Scott provided and look forward to having him come back in the near future.

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  Response from the owner

  Hi Nancy! We here at Hero are so happy to be reading your review! Thank you for recognizing Scott our technician's hard work and skills! We love to hear that our technicians are welcomed back to do excellent HVAC services to your home! Thank you for choosing Hero and we are looking forward to being your Hero again in the future!

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  JENNIFER TILLMAN

  5.0

  Hero is a great company! We called because we wanted to replace a HVAC unit and change maintenance on another. I was immediately impressed with the promptness and listening the staff gave us. David, Rocky, and Stephanie really took the time to look at our house inside and out as well as guide us with our choices. They were honest and respectful. Within a day, we had a new unit and maintenance done on our other unit. The install guys were on time, clear on what they would do, quiet, and cleaned up everything. I called other companies but hands down Hero is the best-no sales gimmicks, honest, professional, fast, and a feel good family business. They are my heroes!

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  Response from the owner

  Thank you, Jenn! This is so humbling and we can't tell you how much we appreciate this awesome feedback. We love what we do and even more we love the friendships that we are creating along the way. We truly want to be a partner with you and the comfort in your home! Thank you again!!

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